Hope Roy
Jackson ,OH
Overview
4
4
years of professional experience
Work History
Retail Worker
Bealls
2024.10 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Team Member
Wendy's
2024.09 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Dishwasher
The Spot on Main
2024.01 - 2024.07
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Server
Bob Evans Restaurant
2023.06 - 2023.10
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Team Member
McDonald's
2022.10 - 2023.06
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Line Worker
Bellisio Foods
2023.01 - 2023.03
- Used equipment properly to avoid workplace hazards or injuries.
- Assembled and installed products on production lines according to established guidelines.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected and adjusted work performed to meet expectations.
Server/Busser/Hostess
Club Fortune Casino
2021.04 - 2021.11
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
Education
High School Diploma -
Basic Academy of International Studies
Henderson, NV06.2020
Skills
I'm very good in fast paced environments and like to stay busy I also love learning new things and am a quick learner, I'm responsible on the job, come in on time and always let someone know if I have to call out ahead of time I work well in teams or alone and can handle money well Also I have my health card and my clearance for duty statement, and can work long shifts and lift heavy weights consistently I have great customer service skills and like to build good relationships with customers and give them a happy service experience that keeps them coming back I handle stress well and try to always keep a positive and upbeat environment I believe in bringing my best self to work and try my best to excel in every opportunity I'm given
Timeline
Retail Worker
Bealls
2024.10 - Current
Team Member
Wendy's
2024.09 - Current
Dishwasher
The Spot on Main
2024.01 - 2024.07
Server
Bob Evans Restaurant
2023.06 - 2023.10
Line Worker
Bellisio Foods
2023.01 - 2023.03
Team Member
McDonald's
2022.10 - 2023.06
Server/Busser/Hostess
Club Fortune Casino
2021.04 - 2021.11
High School Diploma -
Basic Academy of International Studies