Hope Schneidewind
Lansing,MI
Summary
Motivated professional offering proficiency in data entry combined with strong balance and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Entry
Rapid Response Delivery
12.2021 - Current
- Verified accuracy of computer system information by updating customer service feedback data.
- Evaluated source documents to locate needed information.
- Added documents to file records and created new records to support filing needs.
- Accurately handled data entry for thousands of clients into company-based software.
- Exceeded goals through effective task prioritization and great work ethic.
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Manage over 50 customer calls per day.
Mail Machine Operator
Auto-Owners Insurance Company
04.2021 - 09.2021
- Operated postage meters, mail sealers and labeling machines.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Upsold postal services like insurance and tracking.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Printed and organized insurance letters for 400 customers during eight hour shifts.
Jewelry Sales Associate
JCPenney
07.2020 - 09.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Completed store opening and closing procedures as per company guidelines.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Informed customers of upcoming promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Sold warranted jewelry to average 9 customers per day.
Police Cadet
Lansing Community College
07.2019 - 01.2020
- Assisted stranded motorists and removed roadway hazards and obstacles to promote safe vehicle traffic passage.
- Gathered crime scene evidence such as fingerprints, photographs and physical objects to obtain more complete picture of incident.
- Aided fellow officers with traffic stops, domestic disturbance calls and warrant execution activities.
- Detained vehicles for varied traffic violations and issued warnings and citations to drivers.
- Filed records and provided recordkeeping duties.
- Patrolled assigned streets, neighborhoods and businesses to promote security and deter crime.
- Provided police services such as escorts, security patrol and response to emergency calls.
- Cooperated with local, state and federal law enforcement authorities regarding investigations within campus jurisdiction.
- Enforced local, state and federal laws and ordinances to promote community security and prevent crime.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Reduced risk by accurately monitoring and evaluating criminal prosecutorial data while managing crime scenes.
- Completed up to 12 entries of incident reports during shift.
Education
High School Diploma -
Haslett High School
Haslett, MICredited Towards Associate Degree - Criminology
Wilson Talent Center
Associate of Science - Criminal Justice
Lansing Community College
Lansing, MISkills
- Efficient data entry
- Data entry knowledge
- Customer Service
- Problem-solving abilities
- Computer Proficiency
- Conflict Resolution
- Complaint resolution
- Computer Skills
Accomplishments
- Saved the company time and money by identifying redundancies in the data entry system and recommending consolidations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Issued 30 traffic citations over 5 months.
Certification
CPR + AED
Timeline
Data Entry
Rapid Response Delivery
12.2021 - Current
Mail Machine Operator
Auto-Owners Insurance Company
04.2021 - 09.2021
Jewelry Sales Associate
JCPenney
07.2020 - 09.2020
Police Cadet
Lansing Community College
07.2019 - 01.2020
High School Diploma -
Haslett High School
Credited Towards Associate Degree - Criminology
Wilson Talent Center
Associate of Science - Criminal Justice
Lansing Community College
CPR + AED
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