Hope Silver
Leland,NC
Summary
Motivated young professional seeking opportunity to gain additional service experience. Connects well with others, hard working and extremely adaptable.
Overview
4
4
years of professional experience
Work History
Server/Host
Prost Biergarten
Wilmington, NC
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Answered phone calls to take orders, give information and document reservations.
- Seated patrons based on guest preferences and seating availability.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Server
Dashi Ramen Bar
Durham, NC
03.2023 - 07.2023
- Efficiently multitasked multiple service duties in a high volume fast paced environment while maintaining customer satisfaction and providing support for fellow team members.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and process forms of payment.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied knowledge of wine, cider and beer to increase daily beverage sales.
- Effectively communicated with the kitchen on special customer requests or adjustments for dietary restrictions.
- Carried out complete opening, closing and shift change duties.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Wait Staff Member
The Common's Steakhouse
Durham, NC
08.2022 - 05.2023
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Performed the steps of service required in a fine dining setting.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
Front End Associate
Hannaford Supermarket
11.2021 - 05.2022
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Gathered shopping baskets and carts and relocated to designated areas.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Restaurant Team Member
Yummy Nantucket
06.2020 - 10.2020
- Greeted guests pleasantly and answered menu questions.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used cash register to take orders, prepare bills, process payments and make change.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Prepared and cooked simple orders for customers such as coffee, smoothies, milkshakes, acai bowls, and sandwiches.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Opened and closed the shop on a regular basis.
Education
No Degree - Liberal Arts And General Studies
University of Southern Maine
Portland, MESkills
- Adaptable and Flexible
- Ability to Lift 40 Pounds
- Building Customer Relationships and Loyalty
- Cash Register Operation
- Strong Communication and Interpersonal Skills
- Cooperative Attitude
- Efficient Time Management
Timeline
Server/Host
Prost Biergarten
08.2023 - Current
Server
Dashi Ramen Bar
03.2023 - 07.2023
Wait Staff Member
The Common's Steakhouse
08.2022 - 05.2023
Front End Associate
Hannaford Supermarket
11.2021 - 05.2022
Restaurant Team Member
Yummy Nantucket
06.2020 - 10.2020
No Degree - Liberal Arts And General Studies
University of Southern Maine