Hope Thomas
Nashville,TN
Summary
I am a recent graduate of MTSU with a B.S in Textiles, Merchandising, and Design with a concentration in Fashion Merchandising. In addition, I have a minor in Spanish. I have 3 years of previous experience in retail, as well as a completed merchandising internship for Workwear Outfitters. During my senior year, I was a stylist, as well as part of the merch team, for Strike Magazine Nashville; a student led magazine project. I have a strong interest in merchandising and buying, in addition to trend analytics and consumer behavior.
Overview
5
5
years of professional experience
Work History
Merchandising Intern
Workwear Outfitters
01.2023 - 05.2023
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Assisted merchandisers with finalizing garment customization forms
- Provided input in brand specific meetings
- Organized work rooms and sorted garments based on textile content
- Created detailed excel spreadsheets containing stock information
- Culled items and prepared them for donation
- Prepared garments for audit review and wear & fit tests
- Assisted merchandisers with bid auction items
- Worked with garments for government accounts such as U.S. Fish and Wildlife Service and Federal Emergency Management Agency
- Organized store merchandise racks by size, style, and color.
Volunteer
Zeta Tau Alpha Sorority
08.2018 - 08.2022
- Sorority membership held for first 4 years of undergraduate
- Assisted with special events and programs such as breast cancer awareness philanthropic events
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Held the position of Director of Social Events; consisted of planning and organizing social events within MTSU Covid-19 guidelines, creating assistant committees, and providing an in-depth guide for future directors to follow
Style Team Member
Target
11.2021 - 05.2022
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Met all guest needs on the sales floor
- Branded and zoned specific designated style area
- Helped customers create outfits by combining personal aspects with store accessories
- Created garment structures throughout the store by referring to a visual merchandising guide
- Changed prices of garments referring to a discount guide
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
Retail Shift Leader
Old Navy
03.2020 - 08.2020
- Recovered areas of need throughout the store
- Cleaned and organized fitting rooms
- Worked with customers to help with styling options and navigating around the store
- Created displays in women's-wear area based on a visual merchandising guide
- Helped management with creating looks that flatter all body types
- Worked as a team with other employees to resolve work-related conflicts
- Designated sales associates to certain zones and needed tasks in-store
- Organized and understood goals, sales and requirements of site floor.
Sales Associate
Francesca's Boutique
05.2019 - 09.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted guests following our "Francesca's" promise by starting a conversation and learning about their shopping needs
- Managed returns, exchanges and refunds in accordance with store policy.
- Created a judgement free zone environment for customers
- Creating a judgement free zone environment for customers
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science - Fashion Merchandising
Middle Tennessee State University
Murfreesboro, TN05.2023
Skills
- Product customization
- Customer service training
- Team leadership
- Trend research
- Intermediate Spanish translation
- Merchandise planning
Additional Information
I have been a server lead and bartender within the Nashville area for over 4 years throughout my college years
Timeline
Merchandising Intern
Workwear Outfitters
01.2023 - 05.2023
Style Team Member
Target
11.2021 - 05.2022
Retail Shift Leader
Old Navy
03.2020 - 08.2020
Sales Associate
Francesca's Boutique
05.2019 - 09.2019
Volunteer
Zeta Tau Alpha Sorority
08.2018 - 08.2022
Bachelor of Science - Fashion Merchandising
Middle Tennessee State University
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