Hope Vaughn

• Collected evidence from customers and other sources to build a case against fraudulent activities.
• Prepared detailed reports outlining findings and recommendations related to investigations.
• Investigated and analyzed customer complaints of potential fraud or unauthorized account activity.
• Implemented new technologies designed specifically for detecting fraudulent activities more quickly and efficiently.
• Performed regular audits on customer accounts in order to ensure compliance with company's anti-fraud policy.
• Analyzed financial information using specialized software programs to identify any discrepancies or signs of fraud.
• Reviewed customer records and documents to detect irregularities or inconsistencies.

• As the only woman technician in the St.louis area my role was to work independently at our customer's homes and businesses as a trusted expert, installing the latest technology for high-speed broadband, Wi-Fi, and voice services. I would troubleshoot, install, and repair copper and fiber services provided through AT&T

As one of the two managers at the company i was responsible for assisting in the purchase of materials and services and follow-up with vendors to ensure that the purchase orders have the correct price, service charge, and delivery date. I also coordinated with the quality assurance (QA) inspectors to ensure the quality of the purchased parts and services. I was also lead dispatcher and manager i was also responsible for answering incoming phone calls, emails, and other forms of communication to receive and process work orders, inquiries, and requests regarding deliveries and transportation services.

Other responsibilities:

• Coached, mentored and trained team members in order to improve their job performance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Ensured compliance with industry regulations and company policies.

As an Amazon packer and stower i was responsible for sorting, scanning, and stacking packages on pallets, and helping to get customer orders ready for delivery! With packing i made sure to inventory and wrapped products before they were shipped out.

Other Responsibilities:

• Calculated dimensions of packages prior to shipment.
• Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
• Provided assistance in the assembly line when needed.

As a pct i preformed bathing, positioning, skin care, ambulating, toileting and assisted with transportation. I also kept records in patients' charts, basic nursing care procedures such as collecting routine specimens, taking V.S., intake and outpatient and weight.

Other responsibilities:

• Collaborated with interdisciplinary teams to provide comprehensive care services.
• Assisted patients with activities of daily living, including bathing, dressing and grooming.
• Provided emotional support for patients and families during difficult times.

In this role, I was one of the first students chosen to be an employee for the school district of Hazelwood to organize and implement the use of Chromebook’s for children all across the district. From start to finish our team of only 8 students set up, repaired, and organized the operation that provided every student in hazelwood with a chromebook for school work. From repair, and/or troubleshooting, and assigning laptops we handled the operating of the chromebooks in the Hazelwood school district.

Responsibilities:

• Troubleshot complex technical problems related to hardware components, operating systems and applications.
• Diagnosed issues with existing computer systems and identified solutions to resolve them.
• Managed inventory of parts and supplies for repair services.