Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Kahlia High

Marlton

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Fraud Agent

TD Bank
10.2022 - Current
  • Implementing fraud prevention on a banking level
  • Accurately reporting fraud findings to management
  • Analyze customer data to identify potential fraud trends
  • Proficient in working Zelle, bill payment, and transfers.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.

Mortgage Contact Officer

AnnieMac Mortgage
05.2022 - 06.2022
  • Responsible for outbound calls to customers for review of mortgage products
  • Successfully completed 120 hours for the NMLS exam
  • The ability to keep confidential information out of the public eyes
  • Worked closely with customers and underwriters to determine the best possible mortgage for the customer.

Appraisal Vendor Liaison

PHH Mortgage
06.2021 - 03.2022
  • Educated processors on reggora (ordering system)
  • Helped customers fully understand disclosure in order to avoid any RESPA violations
  • Assured payments were processed in a timely manner in order to not miss deadlines.

Loan processor

PHH Mortgage
01.2020 - 06.2021
  • Responsible for gathering information to properly file for pre-approvals and closings
  • Ensuring all documents are accurately completed, dated and signed
  • Ability to meet strict deadlines with accuracy and compliance
  • Ensuring confidentiality and privacy was kept out of public eye.

Education

Diploma -

Camden High School
Camden, NJ
06.1992

Skills

  • Accomplished mortgage loan officer with expert knowledge of loan programs and NMLS compliance guidelines Adept at delivering outstanding customer service
  • Transaction monitoring
  • Fraud prevention
  • Know Your Customer
  • Regulatory knowledge
  • Fraud Detection
  • Transaction review
  • Call Management
  • Procedure review

Personal Information

Title: Mortgage loan officer

Timeline

Fraud Agent

TD Bank
10.2022 - Current

Mortgage Contact Officer

AnnieMac Mortgage
05.2022 - 06.2022

Appraisal Vendor Liaison

PHH Mortgage
06.2021 - 03.2022

Loan processor

PHH Mortgage
01.2020 - 06.2021

Diploma -

Camden High School

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Kahlia High