HOPE WHITENER
Ritz-Carlton, Grande Lakes
WINTER GARDEN
5
years of professional experience
Hospitality Specialist with 5+ years in luxury settings, delivering tailored experiences for high-profile guests. Expertise in event coordination, guest relations, and vendor partnerships enhances brand reputation and client loyalty. Proven ability to execute innovative events and boost engagement through effective social media marketing and cross-department collaboration.
Work History
Event Concierge - Meetings and Special Events
9 Months- Developed personalized event concepts based on client preferences, leading to unique experiences that consistently exceeded expectations.
- Engaged with clients to understand needs, creating personalized experiences that increased positive feedback.
- Facilitated communication between departments during events, ensuring cohesive teamwork and delivering outstanding service.
- Masterfully managed multiple simultaneous events while maintaining a high level of organization and attention to detail.
- Served as a key point of contact before, during, and after each event, addressing any concerns quickly and professionally.
Recreation Coordinator
3 Years 2 Months- Planned and marketed resort-wide activities/events, collaborating with vendors to enhance guest experience.
- Developed marketing strategies for activities, significantly boosting participation and enhancing brand.
- Partnered with vendors for resort-wide activities, ensuring quality and effective resource use for successful events.
- Developed targeted marketing strategies for activities, increasing participation and strengthening brand presence.
- Planning, marketing, and working with vendors for resort-wide activities/events.
Assistant Sales Manager
11 Months- Boosted membership growth by implementing targeted outreach strategies, resulting in a significant increase in new client sign-ups.
- Partnered with local businesses for cross-promotions, increasing brand visibility and strengthening community connections.
- Streamlined lead generation processes, improving customer engagement and contributing to increased membership sign-ups.
- Partnered with local businesses for cross-promotions, expanding brand visibility and generating valuable community connections.
- Managed social media accounts to engage potential members, leading to a rise in inquiries.
Education
Bachelor's Degree - Communications
Skills
Customer experience
Client relationship management
Customer retention
Sales optimization
Brand engagement
Quality service
Timeline
Event Concierge - Meetings and Special Events
Ritz-Carlton, Grande Lakes
11.2025 - CurrentRead More
Recreation Coordinator
Four Seasons Orlando
09.2022 - 11.2025Read More
Assistant Sales Manager
Hotworx 24 Hour Infrared Fitness Studio
08.2021 - 07.2022Read More
University of Central Florida
Bachelor's Degree from Communications
Read More