Hope Willingham
Chapin,SC
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Volunteer Firefighter
Little Mountain Fire Department
Little Mountain, South Carolina
06.2024 - Current
- Inspecting ambulance materials and medications making sure they are of proper conditions.
- Responding quickly to emergencies.
- Supporting our department by raising money with fundraisers .
Customer Service Supervisor
Publix
Chapin, SC
05.2023 - Current
- Provide guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitoring customer service associates to ensure they are providing adequate service
- Multi-tasking and making important decisions under pressure .
- Properly completing tasks effectively and in a short amount of time.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolve escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Analyze feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Collaborate closely with upper management on projects involving new initiatives or improvements within the department.
- Assist staff with resolving complex customer issues and implementing targeted solutions.
- Answering phone calls and responded to questions and concerns.
- Provide day-to-day leadership to cultivate environment that exemplified company values.
Education
High School Diploma -
South Carolina Connections Academy
Columbia, SC05-2024
Hazardous Materials Awareness
Fairfield County Training Center
Winnsboro, SCSkills
- Strong sense of integrity
- Thrives under high pressure situations and can make quick but effective decisions
- Thrives while working with a team
- A great communicator
- Recognizing Hazardous materials on scene
- Alarm response
- Fire department procedures
- Community Relations
- Staff Scheduling
- Strong supervisory skills
Timeline
Volunteer Firefighter
Little Mountain Fire Department
06.2024 - Current
Customer Service Supervisor
Publix
05.2023 - Current
High School Diploma -
South Carolina Connections Academy
Hazardous Materials Awareness
Fairfield County Training Center