Hope Wolfe
Orangeburg,SC
Summary
Dynamic professional with a proven track record in customer service and insurance law knowledge, demonstrated at William D. Bryant & Associates. Excelled in enhancing client relations and streamlining claims processes, achieving high customer satisfaction. Skilled in documentation and account management, fostering significant improvements in operational efficiency.
Overview
24
24
years of professional experience
Work History
Homeschool Teacher
South Carolina Homeschool Association
05.2008 - 05.2018
- Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
Cleaning Assistant
Self-employeed
02.2020 - Current
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
Insurance Specialist
William D. Bryant & Associates
01.2004 - 05.2008
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Utilized [Software] to document and track customer account details.
Chiropractic Assistant
Orangeburg Chiropractic's
01.2000 - 05.2004
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Certificate - Administrative Office Assistant
Orangeburg-Calhoun Technical College
Orangeburg, SC01.1999
High School Diploma -
Edisto High School
Cordova, SC05.1998
Skills
- Reporting skills
- Insurance law knowledge
- Customer Service
- Claims reporting systems
- Client Relations
- Property insurance
- Documentation skills
- Account Management
Timeline
Cleaning Assistant
Self-employeed
02.2020 - Current
Homeschool Teacher
South Carolina Homeschool Association
05.2008 - 05.2018
Insurance Specialist
William D. Bryant & Associates
01.2004 - 05.2008
Chiropractic Assistant
Orangeburg Chiropractic's
01.2000 - 05.2004
Certificate - Administrative Office Assistant
Orangeburg-Calhoun Technical College
High School Diploma -
Edisto High School
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