Summary
Overview
Work History
Education
Skills
Timeline
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Hope Woodward

Rancho Santa Margarita,CA

Summary

Caring and motivated professional with a strong ability to connect with people and inspire positive development. Skilled in youth development and program planning, I enjoy creating engaging activities that leave a lasting impact. I am dedicated to building a supportive environment that encourages learning, confidence, and empowerment. Passionate about making a real difference in people's lives through creativity, mentorship, and meaningful experiences.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
12.2021 - Current
  • Mentored new team members, fostering inclusive and supportive work culture
  • Applied active listening and de-escalation techniques in customer service conflicts
  • Demonstrated leadership, patience, and empathy in fast-paced team settings
  • Coordinated store operations and ensured quality service standards

Youth Leader

Boys and Girls Club
11.2021 - 01.2023
  • Facilitated group activities promoting social-emotional learning and youth development
  • Built trust and rapport with youth facing academic or personal challenges
  • Created individualized support plans and encouraged exploration of personal interests
  • Collaborated with peers to maintain a safe, inclusive, trauma-informed environment

Education

Master of Science - Social Work

Arizona State University
08-2027

Bachelor of Arts - Psychology

Arizona State University
05-2025

Skills

  • Youth mentorship & engagement
  • Conflict de-escalation
  • Problem solving
  • Team collaboration & leadership
  • Customer service management
  • Adaptability and flexibility in diverse environments
  • Staff management
  • Training and mentoring
  • Strong verbal and written communication

Timeline

Shift Supervisor

Starbucks
12.2021 - Current

Youth Leader

Boys and Girls Club
11.2021 - 01.2023

Bachelor of Arts - Psychology

Arizona State University

Master of Science - Social Work

Arizona State University

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