Hope Yates-Martin
League City,TX
Summary
My goal is to be the very best, I want to take the knowledge and techniques I have gained and utilize them within my own personal life and also in aiding the company in meeting their goals. I am looking for a company that will allow me to utilize my communication skills and my customer service techniques.
Overview
7
7
years of professional experience
Work History
Teller
Bank Of America
01.2019 - 01.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Supervisor and Barista
Starbucks
01.2016 - 01.2018
- Trusted and dependable Barista earning promotion to a Shift Supervisor = Trained and mentored employees.
- Proven self-initiative by earning 100% of college expense.
- Consistently achieved high levels of customer satisfaction.
Barista and Cashier
Kroger’s
01.2015 - 01.2016
- Trusted and dependable Barista earning promotion to a cashier - Trained and mentored baristas and cashiers.
- Consistently achieved high levels of customer satisfaction.
Education
High School - General
First Baptist Church Academy
Pasadena, TX06.2016
Associate of Science - Nursing
University of Houston - Clear Lake
Houston, TX06.2018
Skills
- Exceptional customer service
- Cash Handling
- Compliance, banking laws and regulations
- Upselling skills
- Customer relationship development
- Financial Advising
- Strong Work Ethic
- Professionalism and Courtesy
Timeline
Teller
Bank Of America
01.2019 - 01.2022
Supervisor and Barista
Starbucks
01.2016 - 01.2018
Barista and Cashier
Kroger’s
01.2015 - 01.2016
High School - General
First Baptist Church Academy
Associate of Science - Nursing
University of Houston - Clear Lake
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