Hope Young
Port Angeles,WA
Summary
Proven adeptness in handling high-pressure situations with composure, as demonstrated at Wendy's Restaurant, complemented by strong organizational skills and a knack for maintaining clean environments. Excelled in fostering customer loyalty through professional complaint resolution and effective communication, showcasing an ability to quickly adapt and collaborate with team members for seamless project execution. Report to Supervisors of anything
Overview
6
6
years of professional experience
1
1
Certification
Work History
Site Aide
Serenity House Of Clallam County
04.2021 - Current
- Responded promptly to emergency situations at the job site, demonstrating quick thinking and adaptability under pressure.
- Maintained accurate inventory of supplies, ensuring proper storage and organization to reduce waste and delays.
- Coordinated with various team members to ensure smooth communication and collaboration on assigned projects.
Customer Service Cashier
Wendy's Restaurant
03.2018 - 04.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
Customer Service Cashier
76 Gas Station/Outpost
03.2018 - 04.2021
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
North Platte Senior High
North Platte, NE05.1988
Skills
- Strong Organization
- Site Inspection
- Document Preparation
- Cleaning and sanitizing
Certification
- Certified Site Aide, Serenity House, First Aid/CPR - Ends in 2026[Timeframe]
References
John K.- Site Aide - (360) 808 -2650
Corey C. - Team Lead - (360) 670 -1491
Robin T. - CNA - (360) 969-1148
Timeline
Site Aide
Serenity House Of Clallam County
04.2021 - Current
Customer Service Cashier
Wendy's Restaurant
03.2018 - 04.2021
Customer Service Cashier
76 Gas Station/Outpost
03.2018 - 04.2021
High School Diploma -
North Platte Senior High