Hope Marshall
Pickerington
Summary
Dynamic People Operations Professional with over 10 years of experience in team leadership and organizational development. Known for effective cross-functional collaboration and influencing decision-making across various departments. Expertise in leading teams to achieve strategic goals, communicating complex organizational changes clearly, and leveraging data insights to drive actionable recommendations. Committed to fostering an inclusive culture, aligned with organizational values, while enhancing operational excellence.
Overview
6
6
years of professional experience
Work History
Consultant, Account Management – Pharmaceutical & Specialty Solutions
Cardinal Health
03.2024 - Current
- - Spearhead cross-functional initiatives to enhance operational efficiency and foster collaboration across departments in alignment with organizational goals.
- - Deliver consultations on People Operations topics, focusing on performance enablement and career growth, ensuring a high-quality experience for team members.
- - Analyze workforce metrics to identify key trends and develop actionable recommendations that enhance team effectiveness and support data-driven decision-making.
Case Manager
CoverMyMeds
06.2021 - Current
- - Coordinated and managed a portfolio of cases requiring precise communication and teamwork, ensuring alignment with organizational objectives while driving operational improvements.
- - Provided consultations on performance management strategies, mentoring team members to facilitate their career development and enhance service delivery.
Senior Specialist, Account Management – Pharmaceutical & Specialty Solutions
Cardinal Health
02.2022 - 03.2024
- - Led a team in defining goals and establishing clear roles and responsibilities, facilitating individual career development and creating an environment of accountability and collaboration.
- - Acted as a strategic partner to leadership, providing timely and sound advice on navigating complex employee relations issues while ensuring alignment with organizational values.
- - Effectively communicated changes within the organization, ensuring clarity and transparency to promote understanding and engagement among team members.
Account Executive
Point6 Healthcare
07.2019 - 11.2020
- - Developed strategic partnerships and collaborated across teams to enhance customer engagement and improve overall service effectiveness, ensuring alignment with business objectives.
- - Utilized data insights to drive business growth initiatives and identify improvements in the acquisition and retention of talent.
Education
Psychology
Wilberforce University
Wilberforce, OHSkills
- Cross-functional collaboration and influence
- Team leadership and development
- Performance enablement and career development
- Communication of complex changes
- Data analysis and trend insights
- Advisory and mentorship in people operations
- Issue resolution
- operational excellence and process improvement
References
REFERENCES AVAILABLE UPON REQUEST
Volunteer Experience
One Church Foster Hope Holiday Fest, Vendor Coordinator, 2024-08, 2024-12, - Managed vendor logistics and communications for community events, emphasizing relationship building to enhance the overall experience for participants and stakeholders.
Community Service
The City Church – Reynoldsburg, Board Member, 2022-01, Present, - Provide strategic direction and mentorship within the church, working collaboratively with leadership to promote community engagement and service-oriented initiatives.
Timeline
Consultant, Account Management – Pharmaceutical & Specialty Solutions
Cardinal Health
03.2024 - Current
Senior Specialist, Account Management – Pharmaceutical & Specialty Solutions
Cardinal Health
02.2022 - 03.2024
Case Manager
CoverMyMeds
06.2021 - Current
Account Executive
Point6 Healthcare
07.2019 - 11.2020
Psychology
Wilberforce University
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