Hope Magby
Summary
Motivated and empathetic candidate pursuing enrollment in Jefferson Lewis BOCES Practical Nursing program to cultivate clinical skills and provide compassionate, evidence-based patient care, driven by a passion for community health and a commitment to enhancing patient outcomes.
Overview
7
7
years of professional experience
Work History
Medical Assistant
North Country Family Health Center
Watertown, NY
02.2024 - Current
- Perform general office duties, such as answering telephones, taking dictation, or scheduling appointments.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Record patients' medical history, vital signs, or information such as test results in medical records.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Customer Service Representative
Coral Industries
Tuscaloosa, AL
06.2018 - 10.2023
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Patient Care Assistant
Druid City Hospital
Tuscaloosa, AL
06.2020 - 09.2020
- Document or report observations of patient behavior, complaints, or physical symptoms to nurses.
- Facilitated personal hygiene management, feeding and ambulation.
- Exhibited flexibility in adapting to changes in schedules or assigned duties.
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
Education
No Degree - (20 Credits Completed)
Shelton State Community College
Tuscaloosa, ALSkills
- Communication
- Critical Thinking
- Social Perceptiveness
- Time Management
- Adaptability
- Compassion
Personal Information
Certifications
National Health & Safety Association / Basic Life Support & Automated External Defibrillator / Iss. 11/2023 Exp. 11/2025
Timeline
Medical Assistant
North Country Family Health Center
02.2024 - Current
Patient Care Assistant
Druid City Hospital
06.2020 - 09.2020
Customer Service Representative
Coral Industries
06.2018 - 10.2023
No Degree - (20 Credits Completed)
Shelton State Community College