Hope "Renee" Harris
Pulaski,TN
Summary
Dynamic and results-driven professional with a strong background in customer service and team leadership at Dollar General. Proven ability to enhance cash handling accuracy and foster positive work environments. Skilled in decision-making and money handling, consistently achieving high customer satisfaction through effective communication and operational excellence.
Overview
22
22
years of professional experience
Work History
Line/Prep Cook
The Tennessean
12.2024 - Current
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained and assisted new kitchen staff members.
- Suggested actionable improvements to streamline training procedures.
- Adjusted recipes based on ingredient availability or customer request.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prepared and served various food items in fast-paced Type environment.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Managed opening and closing shift kitchen tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Measured and mixed ingredients according to precise recipes for best results.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Streamlined meal prep process, cutting down food waste significantly.
Assistant Manager
Dollar General
02.2019 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cash Office Associate
Wal-Mart Store
06.2016 - 09.2019
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
Administrative Assistant
Vanderbilt
09.2003 - 09.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Diploma - Business
Branell College
Nashville, TN01.1991
Diploma -
Dickson County High School
Dickson, TN05.1989
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Accomplishments
President and Dean's List
Insurance and Referral specialist
Medical Records
Cash Management
Customer relations
Dependability
Communication skills
Timeline
Line/Prep Cook
The Tennessean
12.2024 - Current
Assistant Manager
Dollar General
02.2019 - 09.2020
Cash Office Associate
Wal-Mart Store
06.2016 - 09.2019
Administrative Assistant
Vanderbilt
09.2003 - 09.2010
Diploma - Business
Branell College
Diploma -
Dickson County High School
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