Hope Sterner
Iowa City,IA
Summary
Dynamic administrative professional with a proven track record in fast-paced office environments, excelling in a variety of clerical tasks and providing exceptional staff support. Extensive experience in customer service enhances the ability to effectively address client needs, ensuring satisfaction and loyalty. Committed to contributing positively to team objectives and driving organizational success through dedicated support and proactive problem-solving.
Overview
9
9
years of professional experience
Work History
Activities Aide
Windmill Manor
Iowa City, IA
01.2024 - 11.2024
- Organized and facilitated engaging recreational activities for residents, enhancing social interaction and overall well-being.
- Assisted in the development of personalized activity plans tailored to individual resident needs and preferences.
- Coordinated transportation for residents to off-site events, ensuring safe and timely arrivals.
- Monitored resident participation levels, providing feedback to improve future programming and engagement strategies.
- Led group exercises promoting physical health, fostering community spirit among participants.
Receptionist
Windmill Manor
Coralville
10.2023 - 01.2024
- Greeted incoming visitors, provided friendly assistance, while managing the visitor check-in process. I also maintained a visitor log for entering and exciting the facility for security purposes.
- Excelled in front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Assisted with resident inquiries, providing information regarding services, amenities, and community events.
Administrative Assistant
Consumers Co-op
Coralville, IA
03.2023 - 09.2023
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
Surgical Scheduler
Mercy Gastroenterology
Iowa City, IA
07.2018 - 03.2023
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
- Reached out to patients to confirm arrival times and convey procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with facilities to set up surgeries.
Lead Patient Services Specialist
UIQuickcare
Iowa City, IA
04.2016 - 07.2018
- Maintained awareness of patient flow, recognizes others needs for assistance and coordinates the movement of staff to meet patient needs.
- Responsible for inventory control, ordering office supplies.
- Disseminates information to PSS staff
- Creating PSS schedules
- Payroll
- Training
- Medication delivery
- Annual performance reviews
- Guides front staff in their work, and facilitates the teaching of less experienced staff
Patient Services Specialist
UIQuickcare
Iowa City, IA
09.2015 - 04.2016
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Assisted patients in filling out check-in and payment paperwork.
- Coordinated new patient documentation, HIPAA-mandated releases, and other patient and office forms.
Education
No Degree - Early Childhood Education
Kirkwood Community College
Iowa City, IAHigh School Diploma -
KCC Learning Center
Iowa City, IA05.2003
Skills
- Verbal and Written Communication
- Front desk operations
- Administrative support
- Customer service excellence
- Adaptability and flexibility
Personal Information
Title: Receptionist
Timeline
Activities Aide
Windmill Manor
01.2024 - 11.2024
Receptionist
Windmill Manor
10.2023 - 01.2024
Administrative Assistant
Consumers Co-op
03.2023 - 09.2023
Surgical Scheduler
Mercy Gastroenterology
07.2018 - 03.2023
Lead Patient Services Specialist
UIQuickcare
04.2016 - 07.2018
Patient Services Specialist
UIQuickcare
09.2015 - 04.2016
No Degree - Early Childhood Education
Kirkwood Community College
High School Diploma -
KCC Learning Center