Hailey Miller
Bloomsburg,PA
Summary
Upbeat and compassionate individual with a natural ability to connect with people and foster positive environments. Knowledgeable in creating engaging activities and maintaining safe environments, while demonstrating strong organizational and communication skills. Dedicated to enriching participants' lives through meaningful and enjoyable experiences. Strives to consistently go above and beyond, regardless of the position held.
Overview
4
4
years of professional experience
Work History
Activities Aide
Grandview Nursing And Rehab
Danville, PA
10.2023 - Current
- Participated in staff meetings and trainings to stay current on best practices for patient care and engagement.
- Maintained detailed records of resident participation in activities, ensuring accurate progress tracking and reporting.
- Facilitated social interaction among residents through group activities and events, fostering a welcoming community atmosphere.
- Incorporated sensory stimulation activities into programming for patients with cognitive impairments, supporting their cognitive function and emotional wellbeing.
- Communicated regularly with family members about resident participation levels, providing updates on progress and overall wellbeing.
- Served as liaison between activity department and nursing staff to ensure seamless integration of therapeutic programs into overall care plans.
- Enhanced patient well-being by leading engaging and stimulating activities tailored to individual needs.
- Provided one-on-one support for patients with limited mobility or cognitive function, ensuring their inclusion in daily activities.
- Implemented safety protocols during all activities, minimizing risk of injury for both patients and staff members.
- Collaborated with interdisciplinary teams for comprehensive care plans, resulting in improved patient satisfaction.
- Established rapport with patients through attentive listening skills, creating a supportive atmosphere conducive to healing and personal growth.
- Promoted physical fitness among residents through guided exercise classes tailored to various ability levels, improving overall health and mobility.
- Coordinated with volunteers to enhance program offerings, expanding the range of available activities for residents.
- Assisted in the planning and execution of special projects, contributing to facility-wide improvements in resident quality of life.
- Provided emotional support and companionship to improve quality of life for residents.
- Engaged residents through events, small groups, and personal attention.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Documented preferences and helped develop relevant activities.
- Planned and prepared meals to supply residents with nutritious and appealing meals.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Assisted in preparing recreational materials and supplies for each activity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Monitored participation in recreational activities to provide assistance to participants.
- Collaborated with other recreation staff in developing new recreational activities.
- Kept athletic and games equipment and facilities organized and maintained.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Transported and escorted program participants to and from activities and on field trips.
- Prepared reports for management regarding status and progress of recreational activities.
Environmental Services Housekeeper
Bloomsburg Health and Rehabilitation Center
Bloomsburg, PA
11.2022 - 09.2023
- Operated cleaning equipment by using vacuums, mops, and floor scrubbers.
- Completed thorough sanitization for prevention of infection and spread of germs.
- Inspected areas for cleanliness to identify and address any overlooked tasks.
- Communicated with supervisors regarding supply needs to maintain stock levels.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
- Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
- Cleaned elevators, glass, and planters in public areas.
- Supported sustainability initiatives with the responsible use of resources such as water, energy, and cleaning products.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
Cashier
Boyer’s Food Market
Mount Carmel, PA
11.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced shopping experience, provided product information and location assistance.
- Improved efficiency, organized checkout area for optimal workflow.
- Reduced processing errors by meticulously following transaction procedures.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
Education
GED -
Mount Carmel Area High School
Mount Carmel, PA06.2021
Skills
- Customer service
- Relationship building
- Senior living experience
- Documentation skills
- Recordkeeping skills
- Mobility assistance
- Resident support
- Senior activities experience
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Collaboration and teamwork
- Multitasking Abilities
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Safety procedures
Timeline
Activities Aide
Grandview Nursing And Rehab
10.2023 - Current
Environmental Services Housekeeper
Bloomsburg Health and Rehabilitation Center
11.2022 - 09.2023
Cashier
Boyer’s Food Market
11.2020 - 07.2021
GED -
Mount Carmel Area High School