Hopeton Gouldburne
Hackensack
Summary
Obtain a customer service position at Hackensack University Medical Center where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. And to Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
Overview
15
15
years of professional experience
Work History
Unit service representative
Hackensack meridian healthcare
11.2022 - Current
- Assisted in with administrative duties and patient personal care activities.
- Provided assistance in processing of patient discharge orders.
- Documented discharge papers and provided assistance to family members for discharge.
- Executed patient tests and isolation precautions.
Patient Escort
Hackensack University Medical Center
Hackensack
04.2012 - 01.2022
- Transport patients and/or specimens upon request.
- Transports patients by the use of wheelchairs and with stretcher transports.
- Transports specimens to the laboratory, and delivers blood and blood products in a timely manner.
- Picks up slides for physicians to review from laboratory as requested.
- Obtains supplies from central supply as requested.
Patient Relations
Ambulatory Surgical Center of Englewood
Englewood
06.2016 - 01.2018
- Serves as liaison between medical and support staff regarding billing and collection issues and patients’ medical information.
- Ensure coordination of communication between patients and families and medical staff.
- Provide patients and families with information on hospital services, procedures and protocols.
- Interview patients or families to determine nature of care needed and direct them to the concerned healthcare providers.
- Provide feedback to patients and families regarding their concerns and complaints.
Patient Escort
The Arc of Bergen County
Elmwood Park
04.2014 - 01.2017
- Work directly with adults and children who have intellectual and other developmental disabilities. Provide transportation and direct care support to consumers, and assist manager with the daily operations of the residence.
- Monitor patients for any safety or seizure precautions. Administer emergency medication if needed.
Activity Therapist Assistant
Spectrum
Teaneck
02.2010 - 04.2012
- Supporting individuals in daily life activities including community outings/recreation events, skill development, etc.
- Transporting the individuals to their activities, places of employment and appointments.
Education
Bergen community college
01.2018
Diploma -
Glenmuir High School
01.2004
Timeline
Unit service representative
Hackensack meridian healthcare
11.2022 - Current
Patient Relations
Ambulatory Surgical Center of Englewood
06.2016 - 01.2018
Patient Escort
The Arc of Bergen County
04.2014 - 01.2017
Patient Escort
Hackensack University Medical Center
04.2012 - 01.2022
Activity Therapist Assistant
Spectrum
02.2010 - 04.2012
Bergen community college
Diploma -
Glenmuir High School