Hopie Cabral
Fresno,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
911 Call Taker
American Ambulance
Fresno, CA
03.2023 - Current
- Enhanced caller experience by providing efficient and accurate information during emergency situations.
- Improved response times by effectively prioritizing urgent calls and dispatching the appropriate assistance.
- Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.
- Assisted in saving lives by providing clear, concise pre-arrival instructions to callers during medical emergencies.
- Collaborated with first responders to provide timely updates on ongoing incidents, facilitating informed decisionmaking.
- Contributed to community safety by working closely with local police, fire, and rescue agencies during emergency events.
- Ensured consistency in call-taking procedures through thorough adherence to department protocols and guidelines.
- Enhanced team performance by participating in regular training sessions and sharing knowledge with fellow call takers.
- Strengthened communication skills through daily interactions with diverse populations facing various crisis situations.
Merchandiser Specialist
WIS International Services
San Diego
06.2019 - 03.2023
- Increased sales by implementing effective visual merchandising strategies and attractive product displays.
- Improved inventory management through regular stock audits, accurate documentation, and efficient replenishment processes.
- Enhanced customer satisfaction with personalized service and expert product recommendations.
- Trained new merchandisers on company policies, procedures, tools, and best practices to ensure consistent performance across the team.
- Developed strong relationships with key clients to secure long-term partnerships and drive repeat business opportunities.
- Conducted regular store audits to verify compliance with company policies.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
Brand Ambassador
2020 Communications
Clovis
06.2013 - 10.2019
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Maximized brand exposure with creative partnerships between complementary businesses to create co-branded campaigns or crosspromotions.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
Store Manager
Things Remembered
San Francisco, CA
10.2017 - 06.2019
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Certificate - EMS/EMD/EFD
Valley ROP
Selma, CA04.2023
Certificate - Food Technology And Processing
Fresno Adult School
Fresno, CA09.2013
Diploma - General Studies
Roosevelt High School
Fresno, CASkills
- Emergency protocols
- Information Gathering
- Typing Speed
- Teamwork orientation
- Patience and Tolerance
- Memory retention
- Active Listening
- Computer-aided dispatching
- Problem-Solving
- Basic life support understanding
- Information Gathering and Relay
- Works Well Under Pressure
- Critical Thinking
- Decision-Making
- Verbatim Transcription
- Good Judgment
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
911 Call Taker
American Ambulance
03.2023 - Current
Merchandiser Specialist
WIS International Services
06.2019 - 03.2023
Store Manager
Things Remembered
10.2017 - 06.2019
Brand Ambassador
2020 Communications
06.2013 - 10.2019
Certificate - EMS/EMD/EFD
Valley ROP
Certificate - Food Technology And Processing
Fresno Adult School
Diploma - General Studies
Roosevelt High School