Sarah Lisa Dickerson
Phoenix,AZ
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
30
30
years of professional experience
Work History
911 Call Taker
City Of Mesa - Mesa Police Department
Mesa, AZ
06.2024 - 08.2024
- Answered incoming 911 calls and provided appropriate assistance to callers.
- Gathered pertinent information from the caller including location, type of emergency, and any other necessary details.
- Performed data entry into computer system to document call information.
- Routed non-emergency requests to the appropriate departments or resources.
Receptionist
Banner Rehabilitation Hospital
Phoenix, AZ
02.2024 - 06.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
Customer Service Representative
Nextmune LLC
Phoenix, AZ
07.2009 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Data Processing Customer Service Representative
Department of Homeland Security Plans Review Dept
Indianapolis, IN
07.2000 - 05.2009
- Answered customer inquiries and provided information about data processing services.
- Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
- Input numerical or alphabetical data into computer systems using standardized procedures.
Franchise Owner
JanPro Cleaning Services
Indianapolis, IN
02.2003 - 04.2009
- Monitored the performance of franchisees, providing guidance and support when necessary.
- Negotiated contracts with suppliers to secure competitive prices for goods and services.
Medical Assistant
Allergy & Asthma Association
Indianapolis, IN
08.1994 - 05.1998
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
Medical Diploma - Medical Assisting
Midwest Career College
Indianapolis, IN04-1994
High School Diploma -
George Washington Community High School
Indianapolis, IN06-1987
Skills
- Information Gathering
- Data Systems Operation
- Critical Thinking
- Call Routing
- Emergency protocols
- Telephone Etiquette
- Listening Skills
- Data Entry
Languages
English
Professional
References
References available upon request.
Timeline
911 Call Taker
City Of Mesa - Mesa Police Department
06.2024 - 08.2024
Receptionist
Banner Rehabilitation Hospital
02.2024 - 06.2024
Customer Service Representative
Nextmune LLC
07.2009 - 11.2023
Franchise Owner
JanPro Cleaning Services
02.2003 - 04.2009
Data Processing Customer Service Representative
Department of Homeland Security Plans Review Dept
07.2000 - 05.2009
Medical Assistant
Allergy & Asthma Association
08.1994 - 05.1998
Medical Diploma - Medical Assisting
Midwest Career College
High School Diploma -
George Washington Community High School
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