HOPIE VILLARREAL
Hereford
Summary
Dynamic Store Manager with over three years of experience in retail operations. Proven ability to train and mentor staff, manage inventory, and implement effective sales techniques. Committed to delivering exceptional customer service and driving store performance.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Results-driven Store Manager with a strong focus on customer service and team leadership. Expertise in inventory management and problem-solving to optimize store operations and enhance customer satisfaction.
Dedicated professional skilled in operations management and team leadership. Known for effective problem-solving and outstanding communication, driving staff performance while maintaining high customer service standards.
Overview
12
12
years of professional experience
Work History
Store Manager
FAST STOP
HEREFORD, TX
11.2021 - 11.2024
- Oversaw daily store operations to ensure optimal customer service and satisfaction.
- Trained and mentored staff on best practices for product knowledge and sales techniques.
- Managed inventory levels, implementing efficient stock management processes to reduce waste.
- Developed promotional displays to enhance product visibility and drive sales performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coordinated scheduling and staffing needs, optimizing workforce allocation during peak hours.
- Cultivated relationships with vendors to negotiate favorable terms and maintain high-quality product offerings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Office Manager
TEXAS PANHANDLE CENTERS
HEREFORD, TX
10.2012 - 06.2021
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling and logistics for internal and external meetings and events.
- Implemented office policies, enhancing compliance with organizational standards and procedures.
- Supervised administrative staff, providing training and mentorship to improve performance.
Education
No Degree - NURSING
AMARILLO COLLEGE
AMARILLO, TX08-2009
High School Diploma -
FRIONA HIGH SCHOOL
FRIONA, TX05-1991
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Goals and performance
- Team motivation
- Recruiting and hiring
- Operations management
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Staff supervision
- Employee scheduling
- Opening and closing procedures
- Documentation and reporting
- Bank deposit procedures
- Vendor management
Languages
English
Spanish
Timeline
Store Manager
FAST STOP
11.2021 - 11.2024
Office Manager
TEXAS PANHANDLE CENTERS
10.2012 - 06.2021
No Degree - NURSING
AMARILLO COLLEGE
High School Diploma -
FRIONA HIGH SCHOOL