Horace Jones
Dallas,TX
Summary
Currently seeking a position that involves innovative and continuous growth in the IT & Network sector. Poses a passion for technical support and a strong commitment to delivering exceptional customer service with the utmost professionalism.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Staging Engineer
General Data Tech
01.2022 - Current
- Charged with configuring, installing, managing, and monitoring networking and IP telephony infrastructure-related hardware and software for Stewart Title
- Streamlined setup process for USCC (troubleshooting and configuring NVR's)
- Which leads to improvement in turnaround time from weeks to couple of days
- Created technical documentation for processes and infrastructure for onboarding of new staging engineers
- Lead weekly team meeting with lessons learned on various projects in order to improve staging procedures and efficiencies
- Serve as point of contact and liaison with PM's and warehouse for T-Mobile EOS inventory reconciliation
- Install appropriate SIM card into LTE module of IR1101 Rugged Series Router
- Create VPN accounts for engineers to access lab environment
- Release duplicate IP's for clients while working on chassis in staging lab
- Perform port testing for network chassis before project is complete and device is shipped to customer
- While upgrading Catalyst 9200, had to research and overcome know bug in order to successfully complete upgrade
- Worked with Portfolio security team and GCC in response to Co-Red sites in response to outage or P1 situation
- Provided executive support to clients and resolved their problems via email, phone, and Webex
- Provided sites with password resets, on-boarding/terminations via ServiceNow ticketing system.
Level II Analyst
Advanced Video Surveillance
11.2021 - 01.2022
Education
Bachelor of Science - Network and Communications Management
DeVry University
Irving, TX06.2017
Skills
- LAN/ WAN
- Cisco NEXUS / ISE
- TCP/ IP Networking
- WebEx
- Outlook
- Smartsheet
- System Troubleshooting
- Teamwork and Collaboration
Certification
Google IT Support
Timeline
Staging Engineer
General Data Tech
01.2022 - Current
Level II Analyst
Advanced Video Surveillance
11.2021 - 01.2022
Bachelor of Science - Network and Communications Management
DeVry University
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