Horace Maxwell
Fort Worth
Summary
Customer-focused professional with strong experience in hospitality, aviation, and customer service operations. Skilled in member support, payment and transaction accuracy, and high-volume inquiry resolution. Adept at handling sensitive information, delivering empathetic communication, and coordinating across teams to ensure service excellence. Background includes event operations, financial reconciliation, and account updates, demonstrating both adaptability and attention to detail.
Overview
11
11
years of professional experience
Work History
Delivery Driver
New Generation Contracting
Arlington, TX
01.2024 - 05.2026
- Assemble/delivered furniture, assisted customer in assembly furniture to customers satisfaction.
- Coordinated with staff and management to maintain high service standards.
Fleet Service Agent
Alligance Airlines
Ft. Lauderdale, FL
12.2019 - 12.2020
- Oversaw cargo handling and aircraft ground operations with a focus on safety and accuracy.
Mechanic
Toyota Dealership
Ft. Lauderdale, FL
12.2017 - 12.2019
- Serviced customer with car routine maintenance, oil changes, tire services, and car detailing.
- Supervised a team of 15, maintaining efficiency and customer satisfaction.
Customer Service Representative
ABC INC.
Fort Lauderdale, FL
06.2015 - 12.2017
- Managed an average of 50+ customer inquiries daily, maintaining a 98% resolution rate.
Education
High School Diploma -
Rusea's High School
Hanover, Jamaica01-2008
Skills
- Exceptional customer support and service recovery Professional conflict resolution and de-escalation
- Efficient handling of high-volume inquiries with care Team leadership and thoughtful schedule coordination
- Collaborative approach to cross-departmental solutions Clear, courteous, and empathetic communication
- Positive attitude
- Teamwork and collaboration
- Dependable and reliable
Timeline
Delivery Driver
New Generation Contracting
01.2024 - 05.2026
Fleet Service Agent
Alligance Airlines
12.2019 - 12.2020
Mechanic
Toyota Dealership
12.2017 - 12.2019
Customer Service Representative
ABC INC.
06.2015 - 12.2017
High School Diploma -
Rusea's High School