Horace Russell
Portsmouth
Summary
Dynamic manager with a proven track record at Ray’s Tire Spot, enhancing customer satisfaction and reducing operational costs. Skilled in advanced diagnostics and effective team motivation, I excel in resolving disputes and ensuring high-quality service delivery. Committed to maintaining a safe and organized environment while driving process improvements.
Overview
20
20
years of professional experience
Work History
Manager
Ray’s Tire Spot
02.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Moes Tire Shop
02.2018 - 02.2021
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Maintenance Technician
Juicy Beef
02.2005 - 05.2014
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Education
General Studies -
Central High School
Clarendon Jamaica Skills
- Replacing parts
- Brake systems understanding
- Changing tires
- Battery services
- Suspension systems
- Advanced diagnostics
Timeline
Manager
Ray’s Tire Spot
02.2021 - Current
Manager
Moes Tire Shop
02.2018 - 02.2021
Maintenance Technician
Juicy Beef
02.2005 - 05.2014
General Studies -
Central High School