Horacio Cernas
Madera,CA
Summary
Dynamic sales professional with proven success at Razzari Auto Center, adept at customer relationship management and contract negotiation. Recognized for exceeding sales targets through strategic follow-ups and tailored solutions. Committed to delivering exceptional after-sales support, fostering long-lasting client relationships, and driving revenue growth.
Overview
8
8
years of professional experience
Work History
Sales Man
Razzari Auto Center
10.2024 - Current
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Sales Manager Assistant
Selma Cdjr
03.2024 - 10.2025
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Sales Man
Razzari Cdjr
02.2023 - 05.2024
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
Sales Associate
Razzari Cdjr
02.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
Sales Associate
Watsonville Ford
11.2017 - 12.2021
- Provided assistance to customers on lot and in showroom by responding to their questions about available inventory.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Responded to customer inquiries via telephone and email.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
Education
Automobile Tecnology
Wyotech
Fremont, CA10.2010
Skills
- Customer relationship management
- Sales strategy development
- Contract negotiation
- After-sales support
Timeline
Sales Man
Razzari Auto Center
10.2024 - Current
Sales Manager Assistant
Selma Cdjr
03.2024 - 10.2025
Sales Man
Razzari Cdjr
02.2023 - 05.2024
Sales Associate
Razzari Cdjr
02.2022 - 12.2022
Sales Associate
Watsonville Ford
11.2017 - 12.2021
Automobile Tecnology
Wyotech
Similar Profiles
Alyssa VallejoAlyssa Vallejo
Call Center Customer Service Representative at Razzari Auto CentersCall Center Customer Service Representative at Razzari Auto Centers
Estrella OjedaEstrella Ojeda
Customer Service Representative at Razzari Auto CentersCustomer Service Representative at Razzari Auto Centers
Estrella OjedaEstrella Ojeda
BDC Agent at Razzari Auto CentersBDC Agent at Razzari Auto Centers