Experienced automotive technician specializing in service and repair, known for outstanding customer service and collaborative skills. Proven track record in efficiently diagnosing and resolving intricate mechanical problems, resulting in improved customer satisfaction. Adept at utilizing advanced diagnostic equipment and adhering to vehicle safety standards. Committed to ongoing professional development and producing high-quality outcomes in fast-paced settings, including training junior technicians.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Automotive Technician
Powell Watson Motors Buick/GMC
Laredo
01.2018 - Current
Diagnosed vehicle issues using advanced diagnostic tools and equipment.
Performed routine maintenance including oil changes, tire rotations, and brake inspections.
Repaired engines, transmissions, and electrical systems for diverse vehicle models.
Collaborated with service advisors to understand customer concerns and service needs.
Ensured compliance with safety standards and manufacturer specifications during repairs.
Mentored junior technicians in best practices and troubleshooting techniques.
Maintained organized workstations to enhance efficiency and workflow in the shop.
Communicated repair progress and recommendations clearly to customers and staff.
Maintained a clean working environment at all times.
Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Performed drive ability tests on vehicles after repairs were completed.
Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
Inspected vehicle engines and other components to identify potential issues.
Operated a variety of shop equipment safely and efficiently.
Completed repairs and maintenance to major vehicle models to meet safety specifications.
Attended technical training courses when available to increase knowledge base.
Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Demonstrated knowledge of applicable safety procedures while performing repairs.
Maintained garage safety protocols to meet regulatory and company expectations.
Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
Evaluated, repaired and aligned vehicle suspensions.
Monitored shop equipment to maintain safe working condition.
Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
Searched within service and maintenance manuals to perform repairs and diagnosis.
Provided accurate estimates of repair times to customers prior to work being performed.
Kept detailed records of repairs, labor involved and parts used.
Cooperated with other technicians from different disciplines to achieve optimal integration.
Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
Maintained certifications and completed training on systems and components.
Adhered strictly to company policies concerning quality control standards.
Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
Welded, soldered and fabricated parts to complete skilled services.
Tested engine, safety and combustion control standards to comply with state vehicle requirements.
Adjusted headlights for proper alignment per customer request.
Interpreted drawings and schematics to pinpoint sources of mechanical issues.
Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
Inventoried stock, placed orders and verified receipt to keep supplies ready.
Filed records with state as part of performing vehicle safety inspections.
Conducted test drives before and after repair services.
Reviewed work orders and discussed with supervisors.
Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
Inspected vehicles for damage and recorded findings to facilitate repairs.
Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
Repaired, replaced and adjusted brakes.
Completed standard inspections to assess wear and damage to vehicles.
Aligned wheels using special alignment equipment and wheel-balancing machines.
Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
Trained and guided employees on correct methods for performing different repairs and maintenance services.
Evaluated vehicle schematics to assess required parts and order accordingly.
Estimated costs of vehicle repair.
Diagnosed mechanical problems using specialized computer software and diagnostic tools.
Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
Conducted routine servicing on fuel, electrical and cooling systems.
Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
Communicated effectively with customers about repair progress and costs involved.
Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
Performed maintenance inspections, tune-ups, oil changes and other key services.
Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Adjusted and repaired systems to meet manufacturers' performance specifications.
Removed old oil, replaced filters, and added correct amounts of fluids.
Planned work procedures using charts, technical manuals and experience.
Parts Manager
AutoZone
Laredo
01.2013 - 01.2018
Managed inventory levels to ensure availability of parts and accessories.
Oversaw daily operations to maintain efficient supply chain processes.
Trained and mentored staff on product knowledge and customer service skills.
Coordinated with vendors to optimize procurement and delivery schedules.
Implemented inventory management systems to track stock movements effectively.
Analyzed sales trends to forecast demand for automotive parts.
Resolved customer inquiries regarding parts compatibility and availability.
Developed training materials for new employees on parts management procedures.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Maintained records of all orders placed, received, and shipped.
Organized and monitored inventory levels of parts, tools, and supplies.
Developed and maintained positive working relationships with vendors.
Prepared documents for ordering parts, supplies, and equipment.
Resolved customer inquiries related to part availability or quality issues.
Controlled daily parts program activities to improve sales and inventory management.
Coordinated delivery schedules for incoming orders.
Provided technical advice on the selection of replacement parts.
Ensured accuracy in order processing and invoicing procedures.
Investigated discrepancies between physical inventories and records.
Established individual parts inventory levels to balance stock for maximum inventory turns.
Collaborated with other departments to ensure timely deliveries.
Inspected returned parts for damage before restocking shelves.
Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
Trained new staff members on proper parts handling techniques.
Received, examined and reshelved returned parts.
Performed scheduled inventory audits per to verify accuracy and product availability.
Created reports to track inventory usage and performance metrics.
Implemented improvements to streamline the ordering process.
Analyzed pricing trends to optimize cost savings.
Managed employee schedules and daily assignments.
Reviewed purchase requisitions to verify accuracy of requested items.
Assisted in developing a system for tracking special orders.
Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.