Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Horacio Israel Herrera Jr.

Laredo

Summary

Experienced automotive technician specializing in service and repair, known for outstanding customer service and collaborative skills. Proven track record in efficiently diagnosing and resolving intricate mechanical problems, resulting in improved customer satisfaction. Adept at utilizing advanced diagnostic equipment and adhering to vehicle safety standards. Committed to ongoing professional development and producing high-quality outcomes in fast-paced settings, including training junior technicians.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Automotive Technician

Powell Watson Motors Buick/GMC
Laredo
01.2018 - Current
  • Diagnosed vehicle issues using advanced diagnostic tools and equipment.
  • Performed routine maintenance including oil changes, tire rotations, and brake inspections.
  • Repaired engines, transmissions, and electrical systems for diverse vehicle models.
  • Collaborated with service advisors to understand customer concerns and service needs.
  • Ensured compliance with safety standards and manufacturer specifications during repairs.
  • Mentored junior technicians in best practices and troubleshooting techniques.
  • Maintained organized workstations to enhance efficiency and workflow in the shop.
  • Communicated repair progress and recommendations clearly to customers and staff.
  • Maintained a clean working environment at all times.
  • Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Performed drive ability tests on vehicles after repairs were completed.
  • Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
  • Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
  • Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
  • Inspected vehicle engines and other components to identify potential issues.
  • Operated a variety of shop equipment safely and efficiently.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Attended technical training courses when available to increase knowledge base.
  • Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Demonstrated knowledge of applicable safety procedures while performing repairs.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Monitored shop equipment to maintain safe working condition.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Searched within service and maintenance manuals to perform repairs and diagnosis.
  • Provided accurate estimates of repair times to customers prior to work being performed.
  • Kept detailed records of repairs, labor involved and parts used.
  • Cooperated with other technicians from different disciplines to achieve optimal integration.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
  • Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
  • Maintained certifications and completed training on systems and components.
  • Adhered strictly to company policies concerning quality control standards.
  • Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
  • Welded, soldered and fabricated parts to complete skilled services.
  • Tested engine, safety and combustion control standards to comply with state vehicle requirements.
  • Adjusted headlights for proper alignment per customer request.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
  • Inventoried stock, placed orders and verified receipt to keep supplies ready.
  • Filed records with state as part of performing vehicle safety inspections.
  • Conducted test drives before and after repair services.
  • Reviewed work orders and discussed with supervisors.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
  • Repaired, replaced and adjusted brakes.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Aligned wheels using special alignment equipment and wheel-balancing machines.
  • Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
  • Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Estimated costs of vehicle repair.
  • Diagnosed mechanical problems using specialized computer software and diagnostic tools.
  • Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
  • Conducted routine servicing on fuel, electrical and cooling systems.
  • Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
  • Communicated effectively with customers about repair progress and costs involved.
  • Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Adjusted and repaired systems to meet manufacturers' performance specifications.
  • Removed old oil, replaced filters, and added correct amounts of fluids.
  • Planned work procedures using charts, technical manuals and experience.

Parts Manager

AutoZone
Laredo
01.2013 - 01.2018
  • Managed inventory levels to ensure availability of parts and accessories.
  • Oversaw daily operations to maintain efficient supply chain processes.
  • Trained and mentored staff on product knowledge and customer service skills.
  • Coordinated with vendors to optimize procurement and delivery schedules.
  • Implemented inventory management systems to track stock movements effectively.
  • Analyzed sales trends to forecast demand for automotive parts.
  • Resolved customer inquiries regarding parts compatibility and availability.
  • Developed training materials for new employees on parts management procedures.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Maintained records of all orders placed, received, and shipped.
  • Organized and monitored inventory levels of parts, tools, and supplies.
  • Developed and maintained positive working relationships with vendors.
  • Prepared documents for ordering parts, supplies, and equipment.
  • Resolved customer inquiries related to part availability or quality issues.
  • Controlled daily parts program activities to improve sales and inventory management.
  • Coordinated delivery schedules for incoming orders.
  • Provided technical advice on the selection of replacement parts.
  • Ensured accuracy in order processing and invoicing procedures.
  • Investigated discrepancies between physical inventories and records.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Collaborated with other departments to ensure timely deliveries.
  • Inspected returned parts for damage before restocking shelves.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Trained new staff members on proper parts handling techniques.
  • Received, examined and reshelved returned parts.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Created reports to track inventory usage and performance metrics.
  • Implemented improvements to streamline the ordering process.
  • Analyzed pricing trends to optimize cost savings.
  • Managed employee schedules and daily assignments.
  • Reviewed purchase requisitions to verify accuracy of requested items.
  • Assisted in developing a system for tracking special orders.
  • Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
  • Generated weekly sales reports detailing product demand patterns.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Updated databases with information about new products or services.
  • Performed regular maintenance checks on storage facilities.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Ensured compliance with industry regulations and standards in parts management operations.
  • Implemented inventory control systems to track parts usage and reduce waste.
  • Managed procurement processes, negotiating with suppliers to secure best prices.
  • Prepared and managed the parts department budget, including forecasting and expense control.
  • Analyzed parts performance data to identify trends and make informed purchasing decisions.
  • Led a team of parts department employees, providing training and performance evaluations.
  • Established pricing strategies to remain competitive while ensuring profitability.
  • Participated in trade shows and industry events to stay informed on market trends.
  • Implemented sustainability initiatives to minimize waste and promote recycling of parts.
  • Collaborated with the sales team to support marketing and promotional activities.

Food Preparation Worker

Mariscos Costa Azul
Laredo
08.2009 - 01.2013
  • Prepared fresh seafood dishes according to established recipes and standards.
  • Maintained cleanliness and organization of food preparation areas and equipment.
  • Assisted chefs in ingredient preparation, including chopping vegetables and marinating proteins.
  • Followed food safety guidelines to ensure safe food handling practices at all times.
  • Operated kitchen equipment, such as grills and fryers, with proper techniques.
  • Collaborated with team members to streamline food preparation processes during busy hours.
  • Monitored inventory levels of ingredients and reported shortages to management promptly.
  • Ensured timely service by coordinating with front-of-house staff on dish availability.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Worked in fast-paced, ever-changing environment.
  • Prepared and cooked food items according to recipes, menus and supervisor's instructions.
  • Re-stocked, organized and arranged service and food stations.
  • Ensured that all health regulations regarding food handling were followed during preparation process.
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Maintained cleanliness of floors in the kitchen area throughout shift.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Kept track of supplies used in the kitchen to ensure restocking when necessary.
  • Prepared ingredients for cooking including portioning, chopping, and storing food before use.
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
  • Cooked a variety of foods according to customer orders or supervisors' instructions.
  • Acquired new skills to support team and further accommodate customer needs.
  • Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
  • Performed additional tasks assigned by chef or supervisor.
  • Measured ingredients required for specific food items being prepared.
  • Disposed of leftover food following health code guidelines.
  • Followed recipes and customer requests to prepare meals.
  • Cleaned utensils, dishes, and glasses for customer use.
  • Responded quickly to any requests from wait staff or management.
  • Sliced cooked meats for sandwiches and salads as well as carved roasts at carving stations in the kitchen.
  • Carried out routine maintenance on kitchen appliances such as dishwashers and stoves.
  • Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
  • Assisted in unloading delivery trucks containing food supplies.
  • Inspected deliveries for freshness and quality standards prior to stocking shelves.
  • Baked breads, rolls and other pastries using traditional recipes.
  • Set up banquet tables with appropriate tableware prior to events.
  • Used food production system to drive quality and shelf life compliance.
  • Ensured compliance with portion sizes, quality standards, and kitchen rules.
  • Assisted in the inventory management of kitchen supplies and food items.
  • Monitored food temperatures to ensure safety and quality standards were met.

Education

Automotive Certification - Automotive

Laredo Community College
Laredo, TX
01-2018

High School Diploma -

Cigarroa High School
Laredo, TX
05-2012

Skills

  • Engine repair
  • Electrical systems
  • Diagnostic testing
  • Brake inspection
  • Routine maintenance
  • Vehicle inspection
  • Customer service
  • Inventory management
  • Compliance standards
  • Team collaboration
  • Effective communication
  • Calibrating instruments
  • Mentoring junior technicians
  • Safety procedures
  • Electrical failure repairs
  • Preventive maintenance services
  • Fuel systems
  • Optimizing engine performance
  • Troubleshooting skills
  • Road testing
  • Heavy lifting
  • ASE certification
  • Gasket replacements
  • Safety protocols and procedures
  • Inspecting vehicles
  • Replacing parts
  • Coolant system control
  • Emissions control
  • Ordering supplies
  • Supply ordering
  • Hand and power tools
  • Replacing filters
  • Attention to detail
  • Hybrid systems
  • Repair quotes
  • Flexible schedule
  • OSHA regulation compliance
  • Rebuilding engines
  • Tire services
  • Steering systems
  • Body repair
  • Diagnostic assessment
  • Upholstery repair
  • Detecting refrigerant leaks
  • Inventory auditing
  • Parts replacement
  • Electrical
  • Diagnostic
  • System repairs
  • Calibrating systems
  • Preventive Maintenance
  • Contract negotiation
  • Electrical experience
  • Technical documentation
  • Vehicle inspections
  • Customer relationship management (CRM)
  • Managing parts
  • Brake systems understanding
  • Multitasking and organization
  • Engine rebuilds
  • Computer diagnostics
  • Wheel alignments
  • Drivetrain and axle installation
  • Air conditioning repair
  • Purchasing parts and inventory
  • Tire mounting and balancing
  • Rust removal
  • Troubleshooting and Diagnostics
  • Brake system repair
  • Roadside repair
  • Relaying complex information
  • Strong work ethic
  • Relationship building
  • Brake systems
  • Parts ordering

Languages

English
Professional
Spanish
Professional

Certification

  • ASE engine repair
  • ASE electrical
  • ASE engine performance
  • ASE Brakes
  • ASE hvac
  • ASE manual transmission
  • ASE suspension and steering

Timeline

Automotive Technician

Powell Watson Motors Buick/GMC
01.2018 - Current

Parts Manager

AutoZone
01.2013 - 01.2018

Food Preparation Worker

Mariscos Costa Azul
08.2009 - 01.2013

Automotive Certification - Automotive

Laredo Community College

High School Diploma -

Cigarroa High School

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Horacio Israel Herrera Jr.
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