Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tchapo Alinapo

Charlotte,NC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Warehouse Associate/Customer Service Associate

Cercle K
Charlotte, NC
01.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Machine Operator

Sheffer
Charlotte, NC
08.2019 - 12.2021
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Warehouse Associate/Materials Handler

Millennium Staffing /
Las Vegas, NV
05.2016 - 11.2018
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Carpenter

Foliot Furniture
Las Vegas, NV
01.2012 - 12.2017
  • Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
  • Completed installations of building structures, trim, flooring and cabinetry.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Followed established job site safety regulations and maintained safe and clean work area.

Education

Associate of Arts - Construction Technology

Cpcc
Charlotte, NC
10.2021

Skills

  • Upselling Products and Services
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Multitasking and Prioritization

Timeline

Warehouse Associate/Customer Service Associate

Cercle K
01.2020 - Current

Machine Operator

Sheffer
08.2019 - 12.2021

Warehouse Associate/Materials Handler

Millennium Staffing /
05.2016 - 11.2018

Carpenter

Foliot Furniture
01.2012 - 12.2017

Associate of Arts - Construction Technology

Cpcc
Tchapo Alinapo