Tchapo Alinapo
Charlotte,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Warehouse Associate/Customer Service Associate
Cercle K
Charlotte, NC
01.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Machine Operator
Sheffer
Charlotte, NC
08.2019 - 12.2021
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Warehouse Associate/Materials Handler
Millennium Staffing /
Las Vegas, NV
05.2016 - 11.2018
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Carpenter
Foliot Furniture
Las Vegas, NV
01.2012 - 12.2017
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Completed installations of building structures, trim, flooring and cabinetry.
- Planned and executed work with proper tools and materials to maximize productivity.
- Followed established job site safety regulations and maintained safe and clean work area.
Education
Associate of Arts - Construction Technology
Cpcc
Charlotte, NC10.2021
Skills
- Upselling Products and Services
- POS Systems and Ordering Platforms
- Verbal and Written Communication
- Multitasking and Prioritization
Timeline
Warehouse Associate/Customer Service Associate
Cercle K
01.2020 - Current
Machine Operator
Sheffer
08.2019 - 12.2021
Warehouse Associate/Materials Handler
Millennium Staffing /
05.2016 - 11.2018
Carpenter
Foliot Furniture
01.2012 - 12.2017
Associate of Arts - Construction Technology
Cpcc