ALEXIS PHILLIPS
York,US
Summary
Highly organized, self-motivated and analytical. Finance Specialist with over 10 years of experience in compliance, auditing, verification, account management, and customer care management. A strategic leader with the ability to communicate effectively, work with diverse populations, establish rapport, and proactively identify and resolve issues while analyzing data to exceed organizational goals. Proven track record of streamlining and strengthening internal and external initiatives.
Overview
9
9
years of professional experience
Work History
Senior Reimbursement Specialist
Cardinal Health
12.2021 - Current
- Serves as liaison between providers office and patient to ensure effective reimbursement.
- Provides benefit verification, prior authorization and appeal results to patients and providers.
- Offers guidance to the physician's office staff and patients on how to complete and submit all necessary documents.
- Proactively manages high volume case loads for multiple territories.
- Reports adverse events and product complaints in a timely manner and in accordance with program and company standards
- Maintains frequent contact with patients, providers, representatives and pharmacy staff.
- Acts as a single point of contact for patient and providers - working as a patient advocate demonstrating compassion for all situations.
- Collects and reviews all patient information to the degree of the SOP.
- Accurately creates and sends confidential DocuSign documents to obtain signature for consent.
Benefits Verification Specialist
Lashgroup
08.2018 - 12.2021
- Accurately verified patient specific benefits and sensitive document specifics for multiple payer plans.
- Reviewed patients benefits to ensure accuracy before providing information to providers.
- Identified any coverage restrictions and details to expedite patients access to care.
- Reported reimbursement trends or delays to management.
- Remained in compliance with all HIPPA, privacy and confidentiality HIPAA standards.
Senior Customer Service Representative
Iqor
01.2016 - 08.2018
- Provided account servicing and maintenance - opening new accounts, processing payment.
- Transactions accurately, and assisting with department operational activities.
- Preformed daily collection strategies and provided resolution to delinquent accounts within company policies and procedures.
- Effectively organized and directed day-to-day department operations.
- Analyzed, identified and collected data to establish facts and draw conclusion on customer billing issues.
- Provided support to clients and other departments by - investigating and confirming wire inquires, resolving escalated calls and complaints.
- Established new relationships and retained existing relationships by delivering superior customer.
Education
High School Diploma -
York Comprehensive High School
York, SC06.2015
Skills
- Strong Leadership Skills
- Collaborative Team Player
- Exceptional Customer Service
- Analytical Thinking
- Exceptional Oral and Written
- Communication Skills
- Attention to Detail
- Effective Time Management
- Financial Services
- Account Management
- Negotiation
- Relationship Building
- Data Entry
- Advanced in Microsoft Office Suite
- Undergraduate Calculus Coursework
Timeline
Senior Reimbursement Specialist
Cardinal Health
12.2021 - Current
Benefits Verification Specialist
Lashgroup
08.2018 - 12.2021
Senior Customer Service Representative
Iqor
01.2016 - 08.2018
High School Diploma -
York Comprehensive High School
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