Horatio Jackson
Dallas
Summary
Dynamic Store Manager with a proven track record at Dirty Dough, excelling in team leadership and customer service. Enhanced sales through strategic promotions and effective staff training. Skilled in POS systems and problem-solving, I consistently improved operational efficiency and customer satisfaction, driving significant growth in foot traffic and sales.
Overview
8
8
years of professional experience
Work History
Store Manager
Dirty Dough
09.2024 - Current
* Trained and mentored staff, enhancing team performance and customer service standards.
- Implemented promotional strategies, driving increased foot traffic and sales growth.
- Monitored financial performance, analyzing sales data to inform strategic decisions.
- Developed staff schedules, balancing labor costs with operational needs effectively.
Customer Service Representative
Walmart
06.2017 - 08.2024
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Streamlined complaint resolution processes, achieving quicker response times and improved customer feedback.
Education
High School Diploma -
Carroll High School
Monroe, La Skills
- Customer service
- Problem-solving
- POS systems
- Recruitment and hiring
- Multitasking and organization
- Team leadership
- Employee training
- Retail inventory management
Timeline
Store Manager
Dirty Dough
09.2024 - Current
Customer Service Representative
Walmart
06.2017 - 08.2024
High School Diploma -
Carroll High School