Horatio Norman
Bellevue
Summary
Dynamic and results-oriented professional with experience as an Overnight Team Lead, Department Lead, and Closing Manager. Proven ability to enhance customer relations and maintain a clean, organized environment. Skilled in multitasking and team leadership, with a strong focus on achieving store goals and fostering team growth. Forklift certified and dedicated to continuous improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Overnight Team Lead
Quality Food Center - QFC
09.2024 - Current
- Maintain professional, clean, and safe environment for employees and customers.
- Manage sales floor to ensure a clean area, full & appealing shelves, and a satisfactory experience for all customers.
- Observe team member strengths and potential for growth, work with and encourage team members in pursuit of long term positive success.
- Demonstrate, lead, and supervise employees to be knowledgeable, productive, and helpful to both customers and store needs.
- Open and close store, monitor shift changes, and assist customers, to uphold a successful and positive environment and business for all persons.
- Develop effective day to day plan for staff based on broad guidance, store needs, and direction.
- unload trucks into stock room and ensure stock room is organized, clean, and readily accessible to all staff and vendors.
Closing Manager
Grocery Outlet Bargain Market
01.2022 - 05.2024
- Prepare registers for closing shift and assign team member positions while maintaining satisfactory guest service.
- Supervise and assist staff, vendors, and customers to ensure smooth operations of store and a guarantee a reliable and quality experience for customers.
- Count and deposit tills, ensure store is clean, organized, and secure at the end of shift.
- Manage and work with team members to complete all necessary tasks and goals for store by end of the day.
Education
High School Diploma -
Interlake High School
Bellevue, WaSkills
- Forklift Certified under Kroger
- Cashiering
- Cleaning
- Stocking
- Scheduling and Department lead
- Team focused
- Results oriented
- Multitasking and time management
- Positive and friendly
- Customer relations
- Strive to learn and grow to be the most useful and reliable at whatever task is at hand
Certification
- Certified Forklift Operator, Kroger - 2025
- Washington State Food Worker Card, Kroger - 2025
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Overnight Team Lead
Quality Food Center - QFC
09.2024 - Current
Closing Manager
Grocery Outlet Bargain Market
01.2022 - 05.2024
High School Diploma -
Interlake High School