Joseph Carsten
Lacey,WA
Summary
Motivated leader with 5+ years of backroom and inventory experience, 6+ years of experience in customer service, and 2+ years leading and developing teams. Determined to exceed expectations. Proven attention to detail. Committed to ensuring customers have all their questions answered, problems solved, and feel they've received the best in customer service. Eager to improve processes and research what is necessary for success in the workplace. Always ready to develop skills and learn something new.
Overview
8
8
years of professional experience
Work History
Overnight Team Lead
Walmart Supercenter
Yelm, WA
12.2024 - Current
- Delegated tasks to associates
- Ensured overnight stocking and cleaning processes were performed
- Ordered supplies
- Corrected inventory counts
- Supervised stocking and maintenance teams
- Helped ensure a positive shift turnover
Personal Shopper
Walmart Supercenter
Yelm, WA
06.2024 - 12.2024
- Filled customer orders while following food safety protocols
- Loaded groceries into customer vehicles
- Demonstrated customer service skills
Homelines Team Lead
Walmart Supercenter
Yelm, WA
02.2023 - 06.2024
- Delegated tasks to associates
- Ordered and merchandised product on feature displays
- Led a team during store remodel
Retail Associate
Walmart Supercenter
Yelm, WA
11.2019 - 02.2023
- Demonstrated customer service skills
- Stocked freight and organized shelves
- Operated WDFW dealer system
- Helped maintain inventory counts
Pool Attendant
Nisqually Pines Community
Yelm, WA
06.2019 - 08.2019
- Demonstrated customer service skills when signing in community members and guests
- Demonstrated cash handling accuracy with no overages/shortages
- Enforced pool rules, taking action when necessary
Food Worker
WSU Southside Cafe
Pullman, WA
10.2018 - 05.2019
- Demonstrated customer service skills when serving students
- Helped cooks prepare food, put food out, and washed dishes
- Contributed to closing in preparation for opening the next day
Food Bank Volunteer
Rainier Food Bank
Rainier, WA
06.2018 - 08.2018
- Unpacked and sorted produce
- Assisted in moving produce from storage to public area
Concessions Team Member
Rainier Sportsmans Club
Rainier, WA
05.2018 - 08.2018
- Greeted customers and delivered consistent customer service
- Demonstrated cash handling accuracy with no overages/shortages
- Ensured supplies were well stocked for convenience
Education
Completed One Year - 08/2018 - 05/2019
Washington State University
Pullman, WAHigh School Diploma - 06/2018
Yelm High School
Yelm, WASkills
- Customer service
- Team supervision
- Training and development
- Computer software proficient
- Works well independently and cooperatively
- Self-motivated to succeed
- Invoice verification
- Inventory management
- Equipment maintenance
- Forklift, scissor lift, and electric pallet jack certified
References
Candice Singh, Walmart Store Manager
Yelm Walmart Supercenter
Phone - 3604008050
Email - casingh.s03705.us@wal-mart.com
Joseph Walker, Walmart Store Lead
Yelm Walmart Supercenter
Phone - 3604008050
Email - jaw00jp.s03705.us@wal-mart.com
Macario Mendez, Walmart Overnight Coach
Yelm Walmart Supercenter
Phone - 3604008050
Email - m0m0ck6.s03705.us@wal-mart.com
Timeline
Overnight Team Lead
Walmart Supercenter
12.2024 - Current
Personal Shopper
Walmart Supercenter
06.2024 - 12.2024
Homelines Team Lead
Walmart Supercenter
02.2023 - 06.2024
Retail Associate
Walmart Supercenter
11.2019 - 02.2023
Pool Attendant
Nisqually Pines Community
06.2019 - 08.2019
Food Worker
WSU Southside Cafe
10.2018 - 05.2019
Food Bank Volunteer
Rainier Food Bank
06.2018 - 08.2018
Concessions Team Member
Rainier Sportsmans Club
05.2018 - 08.2018
Completed One Year - 08/2018 - 05/2019
Washington State University
High School Diploma - 06/2018
Yelm High School