Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Horette Shongo

Bowie,Maryland

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Beauty Consultant Sales Representative

Beauty Mart
08.2022 - Current
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Team Leader

Sweet Frog
06.2020 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.

Education

High School Diploma -

Charles Herbert Flowers High School
Springdale, MD
05.2020

Skills

  • Event Coordination
  • Product Merchandising
  • Upselling
  • Product Sampling
  • Client Relationship Building
  • Payment Collection
  • Inventory Oversight

Certification

  • First Aid/CPR Certified

Timeline

Beauty Consultant Sales Representative

Beauty Mart
08.2022 - Current

Team Leader

Sweet Frog
06.2020 - Current

High School Diploma -

Charles Herbert Flowers High School

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Horette Shongo