Catherine Gonzales
Vacaville,CA
Summary
Dynamic Beauty Consultant with expertise from Sephora Inside JCPenney, skilled in client relationship building and product demonstrations. Achieved significant sales growth through personalized consultations and successful in-store events. Proficient in makeup application and training new employees, fostering a collaborative team environment while enhancing customer satisfaction.
Beauty professional with a track record of boosting sales through tailored consultations and exceptional client service. Known for a strong focus on team collaboration and adaptability to changing client needs. Reliable in achieving results, with expertise in product recommendations and beauty trends.
Overview
35
35
years of professional experience
Work History
Beauty Consultant Sales Representative
Sephora Inside JCPenney
01.2013 - 08.2024
- Assisted customers in selecting beauty products tailored to individual needs
- Demonstrated product features and benefits to enhance customer understanding
- Maintained cleanliness and organization of sales displays and merchandise
- Supported team in achieving weekly sales targets through effective communication
- Built strong relationships with clients, leading to repeat business and referrals.
- Hosted successful in-store events to showcase new products and boost overall sales revenue.
- Developed loyal clientele through personalized consultations focusing on individual beauty needs and preferences.
- Stayed informed of industry trends and new products, ensuring expert knowledge for customers seeking advice.
911 Emergency Dispatcher
City Of Vallejo CA Police Dept
04.1994 - 08.2011
- Managed emergency calls, prioritizing responses based on urgency and resource availability.
- Coordinated communication between first responders and dispatchers to ensure efficient service delivery.
- Utilized computer-aided dispatch systems to log incidents and monitor real-time response activities.
- Trained new dispatch staff on protocols, software usage, and effective communication techniques.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
911 Emergency Dispatcher
City of Vacaville
04.1989 - 01.1994
- Managed emergency calls, prioritizing responses based on urgency and resource availability.
- Coordinated communication between first responders and dispatchers to ensure efficient service delivery.
- Utilized computer-aided dispatch systems to log incidents and monitor real-time response activities.
- Trained new dispatch staff on protocols, software usage, and effective communication techniques.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Education
No Degree - Emergency Communications
Los Medanos College
07-1989
Skills
- Skin care expertise
- Client relationship building
- Upselling and cross selling
- Product demonstrations
- Foundation color match expert
- credit card sales
- cash and credit handling at the register
- processing returns according to policy
- training new employees
- makeup application
- product sampling
Timeline
Beauty Consultant Sales Representative
Sephora Inside JCPenney
01.2013 - 08.2024
911 Emergency Dispatcher
City Of Vallejo CA Police Dept
04.1994 - 08.2011
911 Emergency Dispatcher
City of Vacaville
04.1989 - 01.1994
No Degree - Emergency Communications
Los Medanos College