HORTENCIA Reyna
Austin,USA
Summary
Hard working, punctual, bilingual fluent in Spanish, and goal-oriented Medical Assistant seeking respected medical facility where clinical and administrative skills are utilized in order to provide unparalleled quality patient care.
Overview
23
23
years of professional experience
Work History
Elderly Caretaker
Self employed
Austin, TX
12.2023 - 12.2025
- Provided companionship and emotional support to enhance client well-being.
- Administered medications according to prescribed schedules and guidelines.
- Maintained clean and safe living environments for clients at home.
- Monitored health changes and reported concerns to healthcare professionals.
- Performed light housekeeping duties such as laundry, dusting, vacuuming.
- Provided personal care for elderly clients, including bathing, toileting and dressing.
- Administered medications according to doctor's orders.
- Transported elderly clients to appointments or social events.
Medical Assistant
Texas Sports & Family Medicine
Austin, United States
07.2016 - 03.2022
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Assisted clinicians with in-office procedures.
- Supported medical staff by answering phones and preparing supply orders.
- Educated patients on prescribed medications, treatments, and procedures.
- Updated records in EMR system, carefully protecting patient information and verifying data.
- Documented information required for patients' specimens and tests completed.
- Kept equipment ready for use through scheduled cleaning and sterilization.
- Performed electrocardiograms EKGs as requested by physician.
- Assisted physicians during patient examinations and procedures.
- Communicated with insurance companies to verify coverage and obtain authorizations.
- Trained new medical assistants on office procedures and protocols.
- Sterilized instruments and maintained clean work environment.
- Phlebotomy:Performed routine laboratory tests on blood, urine, and other specimens.
- Collected and processed lab specimens for testing.
- Scheduled patient appointments and managed appointment calendars.
- Administered injections, medications, and vaccinations according to physician orders.
- Ordered supplies, medications, and equipment necessary for practice's operations.
- Instructed patients on proper specimen collection techniques for various tests.
- Handled front desk responsibilities such as answering phones, greeting patients, and managing paperwork.
- Coordinated referrals to specialists or diagnostic services when needed.
- Assisted with minor surgical procedures such as suturing or wound care.
- Prepared patients for exams by taking vital signs and recording medical histories.
- Conducted phone triage to determine urgency of patient concerns or symptoms.
- Educated patients regarding medications, treatment plans, and lifestyle changes.
- Prepared treatment rooms for patient examinations, keeping rooms neat and clean.
- Soothed procedures for physicians, passing instruments, helping patients feel comfortable and answering routine questions.
- Explained treatment procedures, medications, diets, or physician instructions to patients.
Medical Assistant
Carousel Pediatrics
Austin, TX
11.2013 - 05.2016
- Administered vaccines and injections, contributing to patient health and compliance with treatment plans.
- Assisted physicians during clinic, performing procedures as ordered.
- Clinical duties included rooming patients; vital signs, review of medication list, vision and hearing tests performed.
- Reviewed charts and communicated lab/test results to patients, enhancing patient understanding and follow-up care.
- Facilitated prescription refills and coordinated lab orders, ensuring timely patient care.
Medical Assistant/Scheduler, Checkout
Cardiovascular Specialist of Texas
Round Rock
11.2010 - 06.2012
- Check out patients, collected co-pays and/or outstanding balances, and confirmed appointments for the following day.
- Roomed patients, took vitals, performed EKGs, and verified medication lists and medical histories.
- Performed coumadin checks, gave instructions of dosage change under nurse supervision.
- Documented patient communications and relayed relevant information to physician/nurse for coordinated care.
- Placed Holters/Event monitors on patients and gave instructions.
- Properly updated patient charts needing medication refills and faxed/called in prescriptions.
- Triaged incoming calls, assessed patient needs, and facilitated access to appropriate care options and services.
- Faxed orders to schedule nuclear tests, echos and stress tests.
- Scheduled new patients, follow ups, vascular/diagnostic testing, coumadin checks, and nurse visits for two offices.
- Generated monthly recall reports to remind patients of upcoming appointments and mailed follow-up letters for unresponsive contacts.
Medical Assistant
Austin Thyroid and Endocrinology
Austin
06.2009 - 06.2009
- Clinical duties included rooming patients, taking vitals, EKGs, performing finger sticks, and ran BMR testing on patients.
- Entered, processed, and scanned BMR testing results into patient charts for accurate medical records.
- Used EMR to schedule patients, send prescriptions, fax/request medical records.
- Prepared new patient charts with all necessary medical records.
- Inserted CGMS on patients and gave instructions on how to record required data.
- Removed, processed and downloaded CGMS results then scanned into patient charts.
- Trained diabetic patients on how to properly perform finger sticks, how to keep track of results and what to do if numbers are too low.
- Conducted training sessions on Forteo for patients diagnosed with Osteoporosis.
- Gave Testosterone injections and logged in injection logs.
- Managed prior authorizations, submitting necessary information to secure medication and testing approvals as requested by physicians.
- Triaged patient calls to address concerns, complaints, and refill requests, ensuring timely responses and patient satisfaction.
- Followed up on lab testing.
- Translated documents and communications from English to Spanish.
Medical Assistant
Children's Cardiology Associates
Austin
03.2008 - 06.2009
- Clinical duties rooming patients, taking vitals and EKGs.
- Coordinated scheduling of catherization procedures, stress tests, and x-rays to ensure timely patient care.
- Conveyed pertinent instructions to patients and their parents for Holter/Event monitors.
- Managed upload/download of monitors and printed results for physicians, facilitating accurate interpretation of patient data.
- Called patients and gave results on monitors and/or any other procedures done.
- Ordered medical supplies and ensured rooms were cleaned and stocked for patient readiness.
- Contributed to Heart Foundation program by screening teens for cardiomyopathy through EKGs and echocardiograms at local schools.
- Translated documents from English to Spanish.
Registrar
HCA Patient Account Services
Austin
03.2005 - 09.2008
- Verified insurance coverage through Passport computer system to confirm patient eligibility for services.
- Reviewed patient charts for accuracy and completeness, ensuring compliance with hospital standards.
- Collected demographic information from patients to ensure accurate registrations and facilitate hospital billing.
- Obtained all legal signatures from patients including consent for treatment.
- Collected deductibles, co-pays and co-insurance from patients.
Medical Assistant/Phlebotomist
Austin Diagnostic Clinic
Austin
03.2003 - 10.2005
- Drew blood for testing on patients.
- Clinical duties included rooming patients, taking vitals, EKGs, verified medication list and history/medical information.
- Scheduled patient appointments, coordinated prescription requests, and managed medical record documentation.
- Administered wound care by cleaning and dressing injuries.
- Placed Holter/Event Monitors and gave pertinent instructions.
- Casted for orthotics.
- Communicated lab and testing results to patients, ensuring clarity and understanding.
Education
Medical Assistant Certificate -
Career Advancement Center
Austin, TX, USA01.2003
Skills
- Administration of medications
- Wound care specialist
- Bandaging & Wound Care
- Vital signs
- Asepsis & infection control
- Vaccines
- Suture Removal
- Vaginal/Rectal Exam set-up & assist
- Pediatric Measurements
- Ear/eye lavage
- Specimen collection: Venipuncture, capillary, throat & urine
- Phlebotomy
- Diagnostic testing: UAs, HCGs, Combo Rapid strep, Hct Occult blood, Glucometer
- EMR / EHR
- Inventory and supply management
- Medical terminology knowledge
- Analytical decision-making skills
- Adaptable
- CPR
- Quick problem solver
- Reliable team player
- Reliable team player
Languages
- Spanish
- English, Proficient (C2)
- Spanish, Proficient (C2)
Administrative Skills
- Health Records Management
- Reception and Phone Skills
- Appointment Setting
Personal Information
Profession: Medical Assistant
Timeline
Elderly Caretaker
Self employed
12.2023 - 12.2025
Medical Assistant
Texas Sports & Family Medicine
07.2016 - 03.2022
Medical Assistant
Carousel Pediatrics
11.2013 - 05.2016
Medical Assistant/Scheduler, Checkout
Cardiovascular Specialist of Texas
11.2010 - 06.2012
Medical Assistant
Austin Thyroid and Endocrinology
06.2009 - 06.2009
Medical Assistant
Children's Cardiology Associates
03.2008 - 06.2009
Registrar
HCA Patient Account Services
03.2005 - 09.2008
Medical Assistant/Phlebotomist
Austin Diagnostic Clinic
03.2003 - 10.2005
Medical Assistant Certificate -
Career Advancement Center