Hortencia Willis
Dallas
Summary
Dynamic professional with experience at Universal Media Group as a Data Analyst, adept in MS Excel and data analysis. Proven track record in enhancing decision-making through comprehensive reports and customer segmentation. Recognized for exceptional customer service skills, consistently exceeding performance metrics while fostering teamwork and collaboration.
Overview
8
8
years of professional experience
Work History
Health Care Aide
Girling Home Health
07.2022 - 10.2024
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
Data Analyst
Universal Media Group
01.2018 - 01.2020
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Conducted comprehensive data analysis to support strategic planning, leading to more informed decision-making.
- Supported marketing strategies by providing detailed customer segmentation analysis.
Customer Service Representative
Insurance Resource Group Inc.
02.2017 - 12.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
W W Samuell High School
Dallas06-2008
Skills
- Business management
- MS Excel
- Data collection
- Customer service
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Microsoft outlook
- Appointment scheduling
- Call management
- Reliable team player
Timeline
Health Care Aide
Girling Home Health
07.2022 - 10.2024
Data Analyst
Universal Media Group
01.2018 - 01.2020
Customer Service Representative
Insurance Resource Group Inc.
02.2017 - 12.2017
High School Diploma -
W W Samuell High School
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