Hortencia Izabel Pena
Eagle Pass,TX
Overview
6
6
years of professional experience
1
1
Certification
Work History
Membership Services Representative
Border Federal Credit Union
09.2021 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Assisted customers with compromised debit cards and issued new credentials.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Executed wire transfers, stop payments and account transfers.
Bank Teller
Falcon International Bank
06.2020 - 09.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Trained new hires on customer service policies and procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Sales Associate
T-Mobile
09.2019 - 05.2020
- Increased customer satisfaction by addressing and resolving phone inquiries promptly and professionally.
- Consistently met or surpassed daily call quotas by prioritizing tasks effectively throughout the workday.
- Participated in weekly team meetings, contributing valuable insights towards achieving collective goals and objectives.
- Exceeded monthly sales targets through persistent outreach and persuasive sales techniques.
- Built relationships with customers using strong persuasion and active listening skills.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Cashier
Academy Sports + Outdoors
11.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Beverage Server
Kickapoo Lucky Eagle Casino
01.2018 - 10.2018
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
Education
Associate of Arts -
Southwest Texas Junior College
Eagle Pass, TX08.2022
Skills
- Leadership
- Problem Solving
- Active Listening
- Critical Thinking
- Sales
- Communication
Certification
- IRS Tax Preparer. Texas, TaxSlayer (Border Federal Credit Union) / 2022 - 2023
- Notary. Texas, Border Federal Credit Union / 2023 - Present
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Membership Services Representative
Border Federal Credit Union
09.2021 - Current
Bank Teller
Falcon International Bank
06.2020 - 09.2021
Sales Associate
T-Mobile
09.2019 - 05.2020
Cashier
Academy Sports + Outdoors
11.2018 - 08.2019
Beverage Server
Kickapoo Lucky Eagle Casino
01.2018 - 10.2018
Associate of Arts -
Southwest Texas Junior College
Similar Profiles
Katherine R GarzaKatherine R Garza
Teller Supervisor at Border Federal Credit UnionTeller Supervisor at Border Federal Credit Union
Andrea AldreteAndrea Aldrete
IT Technician at Border Federal Credit UnionIT Technician at Border Federal Credit Union
Katie Elizabeth GonzalezKatie Elizabeth Gonzalez
Lead Teller Supervisor at Border Federal Credit UnionLead Teller Supervisor at Border Federal Credit Union