HORTENSIA JOSEPH
Pembroke Pines,FL
Summary
Dynamic and results-oriented marketing and sales professional with over 20 years of experience in the travel, tourism, insurance, and technology sectors. Proven track record of driving sales growth, developing strategic partnerships, and executing marketing initiatives across global markets. Recognized for exceptional interpersonal skills, client relationship management, and cross-cultural collaboration. Adept at team leadership, database management, and customer engagement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Financial Representative
Creative Financial Network
Fort Lauderdale
09.2024 - Current
- Reviewed and updated insurance product offerings to meet evolving client needs.
- Resolved client issues efficiently and maintained strong customer satisfaction.
- Processed and monitored insurance claims and payments accurately.
- Implemented strategies to enhance client retention and loyalty.
- Researched new market opportunities and presented tailored insurance solutions.
- Provided guidance on policy adjustments and coverage enhancements.
- Maintained accurate CRM records and documentation.
Sales Manager
Saint Lucia Tourism Authority
USA
03.2018 - 11.2023
- Planned and executed regional marketing campaigns and budgets.
- Led sales calls, meetings, and major trade/consumer events.
- Built strategic partnerships and enhanced travel agent relations.
- Managed the SLEx training and qualification program for agents.
- Tracked and reported on marketing performance and ROI.
Sales and Marketing Manager
Saint Lucia Tourist Board
USA
04.1998 - 01.2016
- Spearheaded regional marketing initiatives and trade shows.
- Strengthened relationships with travel professionals and agencies.
- Implemented the PASS program to certify and train travel agents.
- Oversaw logistics for travel activities and maintained stock inventory.
Education
Bachelor of Science - Business Management
York College, City University of New York
Jamaica, NYSkills
- Sales strategy and negotiation
- Customer relationship management (CRM)
- Digital and email marketing
- Trade show and event coordination
- Product promotion and market expansion
- Client needs assessment
- Social media marketing (Facebook, LinkedIn)
- Team leadership and training
- Database management
Certification
- Sales and Marketing
- Product Development and Promotion
- Customer and Supplier Relations
- Sales and Marketing Training
Awards
- Top Supplier Sales Representative - Selected by Travel Agent Magazine
- Top Sales Manager for the Caribbean - Xerox Corporation
Timeline
Financial Representative
Creative Financial Network
09.2024 - Current
Sales Manager
Saint Lucia Tourism Authority
03.2018 - 11.2023
Sales and Marketing Manager
Saint Lucia Tourist Board
04.1998 - 01.2016
Bachelor of Science - Business Management
York College, City University of New York