Horya Noorzai
Seattle,WA
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
Work History
Customer Service Cashier
Wendy's
Seattle, Washington
12.2025 - Current
- Processed customer transactions efficiently and accurately at fast-paced restaurant.
- Maintained cleanliness and organization of the cashier area throughout shifts.
- Provided friendly and attentive service to enhance customer satisfaction.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Handled cash, credit, and electronic payments using point-of-sale system.
- Assisted in training new cashiers on company policies and procedures.
- Stocked and replenished supplies at the front counter to support service efficiency.
- Collaborated with team members to maintain smooth restaurant operations during peak hours.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Recommended, selected, located, and obtained products to meet customer needs.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Verified that all coupons were valid prior to processing them into the system.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
Amazon
Amazon
Auburn, Wyoming
10.2024 - 12.2026
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Team Leader, Sales Operations
Kroger
Nashville, TN
02.2023 - 04.2025
- Led team meetings to enhance communication and collaboration within sales operations.
- Developed training materials for new sales staff to ensure consistent service delivery.
- Coordinated inventory management processes to maintain optimal stock levels across stores.
- Streamlined order processing by implementing efficient workflow procedures for the team.
- Analyzed sales data to identify trends and inform operational strategies for improvement.
- Managed scheduling and staffing needs to align with peak business hours effectively.
- Facilitated cross-departmental collaboration to support overall company sales objectives.
- Mentored junior team members in best practices for customer engagement and service excellence.
- Developed strategies for improving customer service standards and increasing sales productivity.
- Tracked inventory levels and placed orders as needed to maintain optimal stock levels.
- Monitored staff performance and provided feedback on areas of improvement.
- Ensured compliance with company policies related to safety, security, and privacy regulations.
- Collaborated with other departments to ensure smooth workflow processes across the organization.
- Conducted regular performance reviews with team members to assess strengths and weaknesses.
- Analyzed data to identify trends in customer behavior and preferences.
- Coached team members on best practices for achieving success in their roles.
- Resolved customer complaints quickly and efficiently.
- Implemented strategies to increase efficiency within the team.
- Managed a budget for the department's activities throughout the year.
- Actively participated in cross-functional meetings to discuss current projects.
- Assisted in developing marketing campaigns that increased brand awareness.
- Evaluated data from surveys to determine customer satisfaction levels.
- Provided daily direction and guidance to team members in Sales Operations.
- Organized training sessions for new employees on operational procedures.
- Created detailed reports outlining key metrics such as sales volume, conversion rates.
- Developed methods for tracking progress against goals set by management.
- Provided technical support when necessary to resolve system issues or errors.
- Collaborated with cross-functional teams on product development initiatives.
- Maintained accurate records of customer orders, invoices, and payment information.
- Identified opportunities for process optimization within the department.
- Created and maintained documentation on sales processes, policies and training materials and assisted with onboarding new talent.
- Enhanced sales productivity by simplifying processes and evaluating new tools to foster team efficiency.
- Owned CRM platform and built and standardized business reporting for strategic analysis and internal business review.
- Maintained data cleanliness by deduping leads, contacts and accounts.
- Refined customer segmentation, assisted with territory management and created plan to reduce churn and improve upsell processes.
- Liaised with finance and sales management teams to develop sales incentive programs and compensation planning to increase sales productivity.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
- Directed and supervised staff performance.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Recruited and trained new employees to meet job requirements.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Supported sales team members to drive growth and development.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Conducted market research and reported on competitors.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Used video conferencing solutions to communicate and train personnel in remote offices.
- Conducted in-depth research on competitor trends, products and services.
- Assisted professionals by listening in on customer calls and suggesting techniques to close sales.
- Identified new markets for penetration by carefully researching potential customers' buying habits.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
Team Leader
Target
Nashville, Tennessee
02.2022 - 01.2023
- Supervised daily operations and ensured team adherence to company policies.
- Trained new team members on customer service and operational procedures.
- Coordinated inventory management and restocking processes for sales floor efficiency.
- Led team meetings to communicate goals, updates, and performance expectations.
- Assisted in maintaining a clean and organized store environment for customers.
- Handled customer inquiries and resolved issues to enhance shopping experience.
- Monitored product displays for compliance with visual merchandising standards.
- Collaborated with management on staff scheduling and workload distribution.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Conducted regular performance reviews to assess individual team member progress.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Maintained daily inventory to facilitate successful material distribution.
- Created training materials and conducted group trainings on new processes or procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Employment Consultant
ABC technology company
Gallatin, Tennessee
08.2022 - 12.2022
Education
Sardar Dawod Khan
Kabul Afghanistan Skills
- Point-of-sale operation
- Cash handling
- Customer complaint resolution
- Inventory management
Can speak and write In 4 languages which is English ,Dari ,Pashto, Persian
Timeline
Customer Service Cashier
Wendy's
12.2025 - Current
Amazon
Amazon
10.2024 - 12.2026
Team Leader, Sales Operations
Kroger
02.2023 - 04.2025
Employment Consultant
ABC technology company
08.2022 - 12.2022
Team Leader
Target
02.2022 - 01.2023
Sardar Dawod Khan