Hosai Wasimi
San Diego,CA
Summary
Experienced, analytical and result oriented technical support scientist with over 6 years of experience focused on supporting cross-functional team to increase customer satisfaction through process improvement. A fast and eager learner, I am detailed oriented with exceptional ability to adopt to changing project deadlines to meet business demand.
Overview
10
10
years of professional experience
Work History
Data Management Intern
San Diego State Research
01.2013
- Institut for Behavioral & Community Health (IBACH, Our Choice)
- One of 3 national sites designing, implementing, and evaluating a multi-sector, multi-level intervention program to reduce childhood obesity in Imperial Valley
- Create and edited 24 page long comprehensive survey questionnaires utilizing Remark Office OMR software and SPSS
- Utilize research protocols to assist in the development of SPSS database
- Comfortable with statistical software such as SPSS and Microsoft Excel, as well as word processing software
- Attend intervention meetings and how collected data used in community
- Guide/train incoming interns in the lab on various procedures/tasks like organize, file, copy, scan and other routine data management tasks
Technical Support Scientist
Hologic
2014 - Current
- Troubleshoot all post market launch issues for all molecular diagnostic platforms and assays
- Create QRG to streamline the return of serialized items related to complaints and investigations
- Train new hires on all technical support processes involving hands-on assays and instrumentations training as well as presentation
- Serve as the product specialist lead for Tomcat processing, Aptima Combo2, Aptima collection devices and co-lead for Panther
- Create and maintain troubleshooting guide for Tomcat for the technical support team to increase phone fix rate to 80+%
- Lead cross-functional Contamination Mitigation and Response team to streamline the contamination events at customer sites nation wide
- Summarize monthly reports and to analyze data in order to identify strategies for improvement
- Lead technical support team discussions for intra-team communication to streamline processes and hand-off
- Assist team lead on various projects to effectively improve workflow such a team data folder organization
- Transitional Project manager- Field installation, Hologic 2018
- Plan, schedule and, communicate the projected installs with field service managers, supply chain, marketing reps, and warehouse leading to timely installs for United States based customers
- Automate the Electronic File Transfer folder creation process for all install base system globally
- Facilitate and lead the ongoing biweekly conference calls with field service managers, Sales teams updating including status check-ins
- Optimize master schedules, resources to ensure timely/scheduled install
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Delivered services to customer locations within specific timeframes.
- Developed team communications and information for meetings.
- Resolved problems, improved operations and provided exceptional service.
Service Operation Coordinator
Hologic
2013 - 2014
- Track and maintain data integrity and configurations of master instrument data in Oracle
- Authorize and complete the return of diagnostic customer products/instruments for investigations and in instance of lab closure
- Enter and review service contracts, new customer information, and assign support levels in Oracle
- Assist with managing customer communications like such as technical bulletins, letter
- Coach new team members on various departmental processes and SOP’s
- Provided direction and guidance to internal teams in order to achieve targets.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Education
Bachelor of Science - Cell Biology and Biochemistry
2011
Skills
- Administrative Support
- Microsoft Office
- Complex Problem-Solving
- Technical Data Management
- Critical Thinking
- Special Projects
- Staff Education
- Standard Operating Procedures Understanding
Accomplishments
- Biotechnology Certificate
- Miramar College, San Diego, CA 92126 2012
- Responsible Conduct for Research Certificate 2013 Web-based training; ethical principles and practices when conducting research involving human subjects such as consent proposal, confidentiality, protocol development, protocol adherence and ethical conducts
- successfully over-saw the installation over 100+ automated platforms. Automated the EFT folder creating upon installation of new system- earning the MVP award 2018
Timeline
Technical Support Scientist - Hologic
2014 - Current
Service Operation Coordinator - Hologic
2013 - 2014
Data Management Intern - San Diego State Research
01.2013
University of California - Bachelor of Science, Cell Biology and Biochemistry
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