Hoshelle Hall
Port Saint Lucie,United States
Summary
Over 8 years of legal assistant, scheduling and coordinating experience. Over 3 years of insurance, customer service and sales experience. Hardworking and driven to work quickly and effectively on projects in all types of environments. Highly committed with a hardworking mentality.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Licensed Customer Service Representative
WNS Global Services
2025.09 - 2026.04
- Managed customer inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM systems to track interactions and optimize service delivery strategies effectively.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Conducted thorough needs assessments by actively listening to customers'' concerns, preferences, and expectations to provide tailored recommendations.
- Provided comprehensive support to customers by thoroughly explaining product features, benefits, and usage guidelines.
- Maintained accurate records of customer interactions, transactions, and comments for future reference and quality improvement.
Medicare Sales Agent/Retention Specialist
QuoteMange
2023.04 - 2024.06
- Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
- Built strong relationships with clients for long-term success by providing exceptional customer service and support.
- Conducted thorough needs assessments for each client, recommending the most suitable Medicare plans based on their unique requirements.
- Resolved client inquiries and concerns promptly, ensuring their satisfaction with chosen Medicare plans.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
- Answered incoming calls from company provided leads.
- Placed outbound calls to members for follow-ups, renewal reminders and updates.
Personal Lines/Health Insurance Agent
TTEC
2022.01 - 2023.02
- Sold auto, and Health insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Researched providers and compared coverage and premiums to deliver best possible packages to clients.
- Provided prompt and friendly customer service while responding to inbound calls regarding eligibility and coverages for Medicare insurance.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Overcame any objections to close sales, and performed all other steps of the sales process in accordance with company standards.
Foreclosure Paralegal/Hearings Coordinator
Aldridge Pite LLP
2011.09 - 2020.03
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Scheduled and coordinated hearings along with other various events for attorneys in all circuits of the State of Florida.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Prepared for trials, conducting legal research and drafting pleadings.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Developed positive working relationship with courts, clients and attorneys.
Legal Assistant/Hearings Coordinator
Ben Ezra & Katz P.A.
2009.03 - 2011.04
- Worked closely with litigation attorneys to research, complete trial preparations and create document drafts for court use.
- Inviting Attorneys and Paralegals to hearing events scheduled with the Judges Assistant’s.
- Preparing Notice of hearing, Cancellations and Motion packages.
- Supported administration and research processes for civil litigation cases.
Comcast Customer Service Representative
Convergys
2007.11 - 2008.09
- Managed customer inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM systems to track interactions and optimize service delivery strategies effectively.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Conducted thorough needs assessments by actively listening to customers'' concerns, preferences, and expectations to provide tailored recommendations.
- Provided comprehensive support to customers by thoroughly explaining product features, benefits, and usage guidelines.
- Maintained accurate records of customer interactions, transactions, and comments for future reference and quality improvement.
Education
Medical Assistant Diploma - Medical Assisting
Florida Career College
Lauderdale Lakes, FL06.2006
Skills
- Strategic sales knowledge
- customer service
- Appointment Scheduling
- Legal Coordinator
- Consultative Selling Techniques
- Insurance Coverage Verification
- Licensing Requirements
- Casualty Insurance Industry Knowledge
- Insurance Policy Sales
- Consultative Sales Approach
Certification
- Licensed Personal Lines Agent (2044) -02/16/2022
- Licensed Health Agent (0240) -07/06/2022
- AHIP certification 2023
Timeline
Licensed Customer Service Representative
WNS Global Services
2025.09 - 2026.04
Medicare Sales Agent/Retention Specialist
QuoteMange
2023.04 - 2024.06
Personal Lines/Health Insurance Agent
TTEC
2022.01 - 2023.02
Foreclosure Paralegal/Hearings Coordinator
Aldridge Pite LLP
2011.09 - 2020.03
Legal Assistant/Hearings Coordinator
Ben Ezra & Katz P.A.
2009.03 - 2011.04
Comcast Customer Service Representative
Convergys
2007.11 - 2008.09
Medical Assistant Diploma - Medical Assisting
Florida Career College