Auben Nichols
Tampa,FL
Summary
I am outgoing, friendly, and love interacting with customers. I am looking for a career where I can build customer relationships, use my sales abilities to sell products and/or contract for new services, and apply my computer skills Excel, Word, PowerPoint, Outlook, to manage business performance targets. I recently turned 18 in November 2021, and I am now able to pursue a full-time career with a company that can provide an opportunity for career growth. My most recent positions were as a Licensed Insurance Agent and Customer Service Representative. I have a 240 Health license, and a 220 P&C license. I am licensed in over 30 states.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Customer Service Representative
Pets Best Insurance
06.2023 - 10.2023
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Enhanced client relationships by providing personalized service and attention to detail.
- Collaborated with team members for efficient problem-solving and optimal customer service delivery.
- Maintained accurate records of customer interactions, transactions, and comments for future reference and quality improvement.
- Provided comprehensive support to customers by thoroughly explaining product features, benefits, and usage guidelines.
Licensed Insurance Agent
Answer Financial
02.2023 - 06.2023
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
Licensed Insurance Agent
American Health Marketplace
09.2022 - 01.2023
- Managed a diverse portfolio of health insurance accounts while consistently meeting sales targets and exceeding performance expectations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Contributed to team success by sharing best practices on sales techniques, product knowledge, and customer service skills with fellow agents.
- Maintained accurate records of all client interactions and transactions, ensuring compliance with industry regulations and company policies.
Licensed Insurance Agent
HealthPlanOne
03.2022 - 09.2022
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Enhanced customer retention through effective relationship-building and follow-up strategies.
- Implemented efficient time management practices, allowing for increased productivity while managing multiple tasks simultaneously.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Front Desk Receptionist
Drybar
01.2021 - 10.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Cosmetology -
Aveda Institute
Brandon, FL12.2021
High school or equivalent -
Florida Virtual School
Online02.2021
Skills
- Computer Literacy
- Product Knowledge
- Active Listening
- Cross-selling
- Problem Solving
- Insurance Regulations
- Adaptability
- Time Management
- Telephone Etiquette
- Client Service
- Insurance Sales Expertise
- Inbound Sales
- High-Volume Call Centers
- Needs Assessment
Certification
- Driver's License 2018 - Present
- Microsoft Certification
- Health Insurance License - 240, 03/14/22 - Present
- Property & Casualty License - 220, 03/08/23 - Present
Additional Information
Future Goal: I know the importance of education and I plan on taking online college courses in the future.
Languages
Italian
Limited Working
English
Native or Bilingual
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Licensed Customer Service Representative
Pets Best Insurance
06.2023 - 10.2023
Licensed Insurance Agent
Answer Financial
02.2023 - 06.2023
Licensed Insurance Agent
American Health Marketplace
09.2022 - 01.2023
Licensed Insurance Agent
HealthPlanOne
03.2022 - 09.2022
Front Desk Receptionist
Drybar
01.2021 - 10.2021
Cosmetology -
Aveda Institute
High school or equivalent -
Florida Virtual School
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