HOSNIA PAYGHAM

• Delivered high-quality customer service to 100+ passengers per flight
• Ensured accuracy in document verification and boarding procedures
• Contributed to on-time departures through effective gate coordination
• Resolved passenger concerns professionally in high-pressure environments

Flight Operations / Flight Monitoring Unit (FMU)
• Monitored daily flight operations to ensure on-time departures and arrivals
• Coordinated with airport operations, ground handling, and flight crew
• Tracked flight movements and updated operational systems in real time
• Communicated delays, diversions, and irregularities to relevant teams
• Prepared operational reports and maintained accurate flight records
• Ensured compliance with airline policies and aviation regulations
• Assisted in disruption management during delays and cancellations

Ticketing & Reservations Agent
• Handled flight reservations, ticket issuance, and upgrades
• Processed payments in compliance with airline policies
• Provided professional customer service and resolved passenger inquiries

• Facilitated communication between staff and refugees in various languages.
• Assisted in translating documents to ensure accurate information dissemination.
• Supported the organization of workshops and meetings for diverse audiences.
• Adapted quickly to changing environments and language needs of participants.
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

• Provided guidance to students in academic planning and career exploration
• Developed individualized education plans to address student needs and goals
• Conducted workshops on college admissions and scholarship opportunities
• Collaborated with faculty to support student engagement and retention initiatives