HOSSAIN MOHAMMAD ALAOL
NEWARK,NJ
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
OTG Management EWR Airport
NEWARK, NJ
12.2023 - Current
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
General Banking Officer
United Commercial Bank Limited PLC
BANGLADESH
08.2017 - 04.2023
- Managed daily banking operations, ensuring smooth and efficient workflow.
- Supervised and trained banking staff to enhance service quality and operational efficiency.
- Ensured compliance with banking regulations and internal policies.
- Handled customer inquiries and resolved issues promptly, maintaining high customer satisfaction.
- Implemented strategies to improve customer service and streamline banking processes.
Education
Master of Science - Microbiology
National University
MC College, Sylhet01-2014
Bachelor of Science - Botany
National University
MC College, Sylhet01-2013
Skills
- Guest Services
- Order coordination
- Product Merchandising
- Customer Complaint Resolution
- Customer Service
- Merchandise Restocking
- Reliability and punctuality
- Up-selling techniques
- Positive and professional
- Inventory Stocking
Languages
English, BANGLA, HINDI
Professional
Timeline
Customer Service Cashier
OTG Management EWR Airport
12.2023 - Current
General Banking Officer
United Commercial Bank Limited PLC
08.2017 - 04.2023
Master of Science - Microbiology
National University
Bachelor of Science - Botany
National University
Similar Profiles
JAckens LouisJAckens Louis
Cook at OTG Management EWR AirportCook at OTG Management EWR Airport
Tabetha AshleyTabetha Ashley
Cashier/Customer Service Representative at OTG Management EWR airportCashier/Customer Service Representative at OTG Management EWR airport
Jocelene EugeneJocelene Eugene
Cook Shift Leader at OTG Management EWR AirportCook Shift Leader at OTG Management EWR Airport