Houa Vang
Hugo,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Forward-thinking Operations Specialist bringing 4 years of expertise in Transportation Department for Ucare. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Office products and Qryde.
Overview
8
8
years of professional experience
Work History
Transportation Representative NOCCS
UCare Minnesota
12.2021 - Current
- Viewing daily summaries and accessing multiple functions in Qryde
- Research and resolve inquiries as well as assisting providers with troubleshooting, processing requests for authorization, and managing provider documents
- Conducts outbound and inbound provider calls
- Be responsible for performing analysis of business objectives and goals
- Responding to provider emails/excel files regarding ride entries or troubleshooting in a timely manner.
- Managed transport schedules and adjusted routes as needed to meet deadlines and reduce costs.
- Conducted regular training sessions for staff on industry best practices, enhancing overall team performance.
- Work with numbers every day and paying very close attention to detail.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Transportation Service Representative Booker
UCare Minnesota
10.2020 - 12.2021
- Answer, resolve, track and document telephone calls from members and providers in a timely and professional manner
- Interpret member eligibility and coverage through thorough knowledge of the contracts, policies and procedures
- Communicate with internal departments, members, providers and other customers regarding the transportation benefit in both verbal and written form, including faxing rides to providers at the appropriate times
- Evaluate rider needs to provide best use of provider resources including bus passes, vans, or taxi cabs
- Identify trends/issues that emerge in calls/correspondence and inform the Team Lead or Supervisor
- Attention to detail and good with numbers (entering data into systems)
General Merchandise Expert
Target
09.2016 - 10.2020
- Perform cash register operations (good with cash and numbers)
- Ensured accurate inventory levels by conducting routine stock checks and updating records accordingly.
- Contributed to overall store performance by consistently meeting or exceeding individual sales targets.
- Managed end-cap displays effectively, showcasing popular items or seasonal promotions for maximum visibility.
- Maximized sales opportunities by staying informed about current promotions and actively promoting them to customers during interactions.
Nutrition Services Representative
Regions Hospital
09.2016 - 05.2017
- Communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional/dietary requirements of the patient, uses multiple computer applications to place and verify patient meal orders.
- Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Assisted clients in managing food allergies or intolerances by identifying alternative sources of essential nutrients within their diets.
Education
ASSOCIATE OF ARTS DEGREE DIPLOMA (Liberal arts and sciences) -
Century College
St Paul, MNHIGH SCHOOL DIPLOMA -
Park High School
Cottage Grove, MN01.2016
Skills
- Customer-focused
- Great leadership skills
- Advanced computer skills (Microsoft Word, Excel, Pages, Outlook)
- Conversant in Hmong and English
- Call center experience
- FUSE
- ASPECT
- Qryde
- MN ITS
- Problem Solving & Decision Making
- Time Management
- Attention to Detail
- Multitasking and Prioritizing
- Team Collaboration
- Employee Training
- Accuracy and Attention to Detail
- Fast Typing Speed
- Independent worker
- Advanced Excel spreadsheet functions
Timeline
Transportation Representative NOCCS
UCare Minnesota
12.2021 - Current
Transportation Service Representative Booker
UCare Minnesota
10.2020 - 12.2021
General Merchandise Expert
Target
09.2016 - 10.2020
Nutrition Services Representative
Regions Hospital
09.2016 - 05.2017
ASSOCIATE OF ARTS DEGREE DIPLOMA (Liberal arts and sciences) -
Century College
HIGH SCHOOL DIPLOMA -
Park High School