Houda Louey
Croydon,Australia
Summary
Exceptionally high-level of communication skills, adept at liaising with challenging advisers and medical professionals.
Friendly and approachable individual with talent for customer service and multitasking, able to create welcoming atmosphere while managing various tasks seamlessly.
Proficient in communication and teamwork, ensuring smooth and enjoyable customer experiences. Ready to contribute positively and enhance environment.
Overview
19
19
years of professional experience
Work history
Cafe Waitress/Barista/Cook
The Missing Piece
, Hong Kong
01.2021 - 06.2021
Moved to Hong Kong from 2018- May 2023.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Upheld high standards of hygiene within the cafe for health and safety compliance.
- Enhanced customer experience by providing prompt and courteous service.
- Delivered exceptional service for repeat patronage from customers.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
Senior medical underwriter
CommInsure / AIA
Sydney
01.2002 - 01.2018
- Excellent communication skills required where liaising between adviser/client and reinsurer for optimal outcomes on difficult cases involving complicated health conditions were imperative
- Assessed patient medical histories to ensure accurate underwriting decisions.
- Adhered to rigorous quality control measures within reinsurance allowable limits whilst providing expert advice on cases
- Negotiated favourable terms on complex cases whilst adhering to company policies and guidelines.
- Trained advisers on Underwriting Risk, enhancing and strengthening relationships
- Collaborated with medical professionals for precise risk assessment.
Education
Certificate in Medical Information - Medicine
Sydney Hospital
SydneyInsurance and Financial Qualifications obtained -
Australian Insurance Institute
SydneySkills
Exceptionally high level communication skills throughout career required to liaise with difficult advisers and medical professionals
Excellent communication skills filtered through to Cafe experience where client interaction and customer service skills paramount
Languages
Arabic
Fluent
Accomplishments
Represented Australia as an elite Athlete recently competing in the World Dragon Boat Championships in Germany 2025 as a paddler winning 4 Bronze Medals for Australia.
Represented Australia in New Zealand National Dragon Boat Championships 2025 earning Gold.
Represented NSW State Team 2025 and earned Gold in State Championships.
Timeline
Cafe Waitress/Barista/Cook
The Missing Piece
01.2021 - 06.2021
Senior medical underwriter
CommInsure / AIA
01.2002 - 01.2018
Certificate in Medical Information - Medicine
Sydney Hospital
Insurance and Financial Qualifications obtained -
Australian Insurance Institute
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