Houston Hemphill
Ann Arbor,MI
Summary
Confident student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.
Overview
8
8
years of professional experience
Work History
Technical Specialist
Apple Inc.
Ann Arbor, MI
09.2023 - Current
- Provided technical assistance to clients by troubleshooting system problems.
- Provided reassurance to customers when delivering product diagnoses and potential solutions.
- Maintained customer focused while troubleshooting and solving issues.
- Demonstrated exceptional time management and quick decision making skills.
Makeup Artist
Self Employed Services
10.2017 - Current
- Provided full face makeup services for weddings, proms and other social events
- Recommended and aided clients in finding products that suited their skin type and desired look
Sales Specialist
Apple Inc.
Ann Arbor, MI
05.2022 - 09.2023
- Demonstrated a strong interest and knowledge in technology by spreading that information to customers and incoming specialist
- Strong communicational skills that allowed comfortable interactions with individual customers and even small groups
- Engaged consistently with mentees through designated contact points using various methods
- Provided technical support to customers regarding product features and usage.
Beauty Advisor
Estée Lauder and Clinique in Macy’s
08.2019 - 07.2021
- Yearned to learn and learned about makeup products and techniques then informed clients of them
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
- Fostered clean and sanitary work environment to protect customers and staff from infection
- Finalized purchases and processed payments
- Displayed merchandise to present visually appealing arrangements that drive sales
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
- Capitalized on upselling opportunities for additional products and services to increase sales numbers
Cohort Member
M STEM
06.2017 - 04.2019
- Learned and gained experience on how to conduct oneself in a professional setting
- Learning how to work in a group atmosphere
Residential Facilitator
M STEM
06.2018 - 08.2018
- Assisted 100 future freshmen with their first-year transition
- Responsible for the welfare of the cohort
- Served as an advisor and mentor to the cohort
- Gained leadership experience
Head of Marketing
FIRST Robotics Team 4680
01.2017 - 04.2017
- Managed projects by collaborating with members on their assigned projects
- Organized projects each member was allocated
- Budgeted funds for team’s activities
- Learned how to advertise a group as a product to acquire sponsors and funding
Volunteer
Occupational Therapist Cambridge South Healthcare
06.2016 - 09.2016
- Organized equipment utilized for therapy
- Retrieved equipment during therapy sessions
- Aided patients with arriving to occupational therapy appointment then returning to rooms
Education
Bachelor of Science - Biomedical Engineering
University of Michigan - Ann Arbor
Ann Arbor, MI04-2025
High School Diploma -
Cesar Chavez High School
Detroit, MI04.2017
Skills
- Customer Service
- Marketing
- Able to market a team or organizations abilities and qualities through social media and grants
- Team Collaboration
- Able to produce and edit video and other forms of media and presentation
- Microsoft Proficiency
Timeline
Technical Specialist
Apple Inc.
09.2023 - Current
Sales Specialist
Apple Inc.
05.2022 - 09.2023
Beauty Advisor
Estée Lauder and Clinique in Macy’s
08.2019 - 07.2021
Residential Facilitator
M STEM
06.2018 - 08.2018
Makeup Artist
Self Employed Services
10.2017 - Current
Cohort Member
M STEM
06.2017 - 04.2019
Head of Marketing
FIRST Robotics Team 4680
01.2017 - 04.2017
Volunteer
Occupational Therapist Cambridge South Healthcare
06.2016 - 09.2016
Bachelor of Science - Biomedical Engineering
University of Michigan - Ann Arbor
High School Diploma -
Cesar Chavez High School
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