Houston Hughes
Astatula,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent
Symmetry Financial Group
Astatula, FL
12.2023 - Current
- Assessed customer risk levels and recommended appropriate coverage options.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Scheduled meetings with prospective clients to discuss available products and services.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Developed fact-finding interviews to determine need for coverage.
Scan Price Clerk
Publix Grocery Store
Tavares, FL
08.2017 - 12.2023
- Assisted customers with inquiries and complaints in a professional manner.
- Operated cash register to process cash, check, and credit card transactions.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Resolved discrepancies between invoices and purchase orders quickly.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Utilized computer software programs to create reports, labels, forms.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Directed clients and guests to correct departments, rooms and staff members.
- Processed sales transactions to prevent long customer wait times.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Computed, recorded and proofread data or reports.
- Trained staff members to perform work activities and use computer applications.
- Monitored office supply stock levels and placed timely orders for replenishment.
Cashier
Kangaroo Express
Zellwood, FL
02.2013 - 01.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Education
Some College (No Degree) - Stenography
Stenotype Institute of Jacksonville Inc
OrlandoSkills
- Customer Service
- Client Relations
- Leads Prospecting
- Client Retention
- CRM Software
- Account Management
- Customer follow-up
- Licensed Insurance Agent
- Policy writing
Certification
- Insurance license
References
References available upon request.
Timeline
Insurance Agent
Symmetry Financial Group
12.2023 - Current
Scan Price Clerk
Publix Grocery Store
08.2017 - 12.2023
Cashier
Kangaroo Express
02.2013 - 01.2014
Some College (No Degree) - Stenography
Stenotype Institute of Jacksonville Inc
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