Houston Jefferson

My duties as a Customer Service Engineer are to provide service on a variety or wide range of laser, thermal and line printers. Also maintain pressure sealers and form detacher's in my territory. Generate sale leads on equipment and supplies were required to grow the territory.

Developed a process of rebuilding used laser toner cartridges and providing maintenance on laser and thermal printers. Thought educating the customers of the remanufacturing of laser toner cartridges and maintenance the company grow to over a million dollars in sales and service.

Started as a Customer service Engineer being trained on word processors and daisy wheel printers. The CPT word processor was one of the leading computers and the Qume daisy wheel printer was a top name printer. Understanding the requirement of maintaining a territory and developing customer relationship were soon learned.

Serving as a Air Defense Artillery Sergeant afforded me the opportunity to learn and utilize leadership skills. Leading and preparing the ADA section of a battalion for war thought a lot of field training.