Houston Sumrall
Ketchikan,Alaska
Summary
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
9
9
years of professional experience
Work History
Behavior Health Professional
Residential Youth Care- RYC
02.2024 - 02.2026
- Developed individualized treatment plans to address behavioral challenges in youth.
- Educated families on coping strategies and support techniques for at-risk youth.
- Trained new staff on best practices for behavioral health interventions and documentation.
- Advocated for youth needs during case conferences, ensuring comprehensive support services.
- Conducted regular case reviews with colleagues to ensure optimal service delivery for all clientele served at the facility.
- Completing daily progress notes, weekly progress reports, and monthly progress reports on clients in the home
- Working in tandem with other organizations/individuals including Probation Officers, Social Workers, parents, and Mental Health Clinicians to meet the needs of clients
Customer Service Specialist
General Communications Inc -GCI
02.2022 - 02.2025
- Provided exceptional customer support via phone and email, resolving inquiries efficiently.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Managed customer accounts, updating information accurately within the CRM system.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Handled High volume customer service, sometimes assisting upwards of 100 customers a day
Deli Prep Cook/Supervisor
Alaska And Proud Markets
09.2021 - 02.2022
- Planned and directed high-volume food preparation in fast-paced environment.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Monitored food preparation, production and plating for quality control.
Cook/Liquor Store Clerk
Safeway
08.2019 - 04.2021
- Received payments by cash, credit and personal check and remitted correct change.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Learned cook and liquor clerk positions and provided backup at key times.
- Set up new sales displays each week
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Chef/Shift Supervisor
Cracker Barrel
03.2018 - 08.2019
- Planned and directed high-volume food preparation in fast-paced environment.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
Retail Sales Clerk
Rite Aide Pharmacy
02.2017 - 03.2018
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Supported loss prevention goals by monitoring shopper behavior.
Education
High School Diploma -
Juneau-Douglas High School
Juneau, AK05-2016
Skills
- Cleaning and Sanitation
- Inventory Management
- Budgeting and Cost Control
- Stocking and Replenishing
- Safety Training
- Staff Supervision and Coordination
- Restaurant Operation
- High-Volume Environments
- Social skills development
- Relapse prevention
- Behavior modification
- Intellectual disability support
- Clinical documentation
- Trauma-informed care
Timeline
Behavior Health Professional
Residential Youth Care- RYC
02.2024 - 02.2026
Customer Service Specialist
General Communications Inc -GCI
02.2022 - 02.2025
Deli Prep Cook/Supervisor
Alaska And Proud Markets
09.2021 - 02.2022
Cook/Liquor Store Clerk
Safeway
08.2019 - 04.2021
Chef/Shift Supervisor
Cracker Barrel
03.2018 - 08.2019
Retail Sales Clerk
Rite Aide Pharmacy
02.2017 - 03.2018
High School Diploma -
Juneau-Douglas High School