Selena Salas

Provided administrative and operational support in fast-paced environment, managing multiple priorities with accuracy and organization.

Utilized computers, tablets, printers, scanners, and digital platforms to enhance daily operations and streamline workflow.

Perform data entry, maintain confidential records, update information, and assist with documentation and record-keeping processes.

Coordinate daily tasks, materials, schedules, and resources to ensure efficient and organized operations.

Communicate professionally with staff, administrators, families, and external contacts through email, phone, and in-person interactions.

Created and formatted professional documents, notices, visual materials, spreadsheets, and other administrative resources.

Maintain a high level of confidentiality when handling sensitive student, staff, and organizational information.

Collaborate with team members and administrative personnel to complete projects, meet deadlines, and support organizational objectives.

Adapt quickly to changing priorities and demonstrate strong attention to detail, time management, problem-solving, and multitasking skills.

Communicate with agencies including the Housing Authority and Houston Coalition for the Homeless.

Pre-screen a large caseload, perform rent-reasonableness reports, and determine eligibility.

Prepare complete files and request payments from the finance department.

Obtain confidential information and documents from landlords and property managers.

Enter information into databases, including demographics, and enroll clients in eligible grants.

Conducted 30-day follow-ups with clients post-program exit and assisted with data-quality reviews and case reviews to ensure compliance during monitoring and audits.

Compiled client information for eligibility specialists, managed high volume of telephone inquiries, and fostered relationships with community agencies to enhance service delivery. Established and maintained relationships with community agencies and organizations to meet community needs and avoid duplication of services.

Organized and filed client information, coordinated with utility companies and landlords on client statuses, and communicated grant budgets and available assistance options. Obtained HMIS certification to enhance data management skills.

Supported the manager by conducting initial job-applicant interviews and training new employees.